November 3-5, 2019 || Hard Rock Hotel Atlantic City

2019 Schedule

Last updated: September 3, 2019

Sunday, November 3, 2019

9:00 AM - 6:00 PM

Attendee Registration is located on the second level Registration Desk of the Hard Rock Hotel.

Exhibitors only can pick up their badges at the Etess Arena from 11:00am - 4:00pm on Sunday only. After that, badge pick up for all pass types is at the 2nd floor of teh Hard Rock Hotel.

2nd Floor Registration Desk

10:00 AM - 11:00 AM

This workshop will teach the basics of why every company should have written policies, procedures and practices. This session will include round table discussions of "best practices" in the areas of HR, chauffeur safety and customer service failures. Don’t miss a bonus presentation about child safety seats and developing comprehensive written policies. Attend and receive an editable policy manual to take away.

Presented by: Jim Luff, LCT Magazine

Brighton II/III

11:10 AM - 12:30 PM

Attend this workshop and walk away with your business plan for 2020! We will cover everything you need to  get you on the path to success in the coming year: sales goals, sales growth plans, pricing, staffing plans fleet plans, advertising and marketing, and more!

Presented by: Kristen Carroll, The LMC Group; and Dave Verno, The LMC Group

Brighton II/III

11:30 AM - 1:00 PM

We are excited to continue our tradition of celebrating and bringing together the strong women of this industry. We have so many networking events giving you the opportunity to meet one another as well as a special event just for YOU to discuss what we can do as women to cross barriers and be successful in business.​

RSVP Required When Registering – No additional fee – Limited Seating

Brighton IV

12:40 PM - 2:20 PM

In this intensive workshop we will address customer service from start to finish, from the initial engagement of a client to continued engagement with the client following the experience, and everything in between.

Presented by: Eric Weiss, Service Arts Inc.

Brighton II/III

1:00 PM - 4:00 PM

Bring your best chauffeur or you can dare to partake in this challenge! Be the biggest rock star in three different competition and vehicle categories. Fans are welcome to hang out and enjoy the fun!

Sponsored by:

Parking Lot A

1:30 PM - 3:30 PM

In this intensive bootcamp we will discuss marketing in four areas that may have the potential to expand your business: road shows, TNC partnerships, shuttle contracts, and FBO business.

Presented by: Sara Eastwood-Richardson

Brighton I

2:00 PM - 3:30 PM

Join fellow minority attendees for networking and idea exchanges. Diversity welcome and encouraged regardless of race/ ethnicity, religion, gender, sexual orientation, disability status, etc.

Brighton IV

2:30 PM - 4:15 PM

In this workshop we will examine what it takes to become a high performing organization by diving into budgets and financial scorecards, year-to-date financial trends, organizational structures, work direction, and people development.

Presented by: Jim McCann, Spader Business Management

Brighton II/III


 

3:30 PM - 5:00 PM

Featuring an organized time structure that will allow you to practice and perfect your “elevator pitch” for gaining affiliate work, join us for one-on-one speed-networking. After this session, you will come away with actual referrals that will help build affiliate connections. This is the best time you will ever spend with a group of people who are also looking to propel their operations into the next level of success.

Separate Fee required

Facilitated by: Jim Luff/LCT Editor

Hollywood East

5:30 PM - 7:30 PM

OPEN TO Full Show Pass and One Day Sunday Passholders only – wear your best rocker gear!
21+ photo ID and full show, One Day Sunday, Supplier or Exhibitor show badge required for entry

 

Sponsored by

Daer Nightclub, Hard Rock Hotel

9:00 PM - 10:30 PM

This event is sure to be sweet! Are you an operator under 40 years old who is looking to discuss the future of the luxury ground transportation industry with peers of a similar age? This networking “after dinner” event will provide you with a chance to meet with other young operators to share your concerns, ideas, and ambitions.   

Separate Fee Required when registering.  

The Sugar Factory, Hard Rock Hotel

Monday, November 4, 2019

8:00 AM - 6:00 PM

2nd Floor- Hard Rock Hotel

2nd Floor Registration Desk

9:00 AM - 9:50 AM

This eye-opening session will take a look at the emerging leaders movement all over the world while also diving into how and why we need to add leadership, and the evaluation of, as a cornerstone of our business models. Leaders are empowered to make decisions but are you measuring and evaluating those decisions to ensure success? This session will show you how.

Presented by: Anuj Patel, Pontarelli Companies

Seminole I

9:00 AM - 9:50 AM

In this session we will not only explore the evolution of technology within the chauffeured car sector, we will bring to light new disruptions entering into the mobility space which many say will also disrupt Uber and Lyft. We will also be confronting the elephant in the room after so many years for the first time to openly talk about ride-sharing companies in an educational format and sharing data from both a positive and negative perspective.

Presented by: Nicholas Kokas, Brentwood’s DET

Seminole III

9:00 AM - 9:50 AM

Now that you have installed your ELD learn what technology and services have been developed to take you to the next level of compliance monitoring.

Presented by: Tom Holden, Bus Advisors; Mike McDonal, Saucon Technologies

Brighton III/IV

10:00 AM - 10:50 AM

With all of the data available from maintenance portals, hours of service, operational efficiencies and other KPIs , what data is important to your operation's success and how often do we need to review it ? Come learn from the experts as to how it all makes your operation more successful as well as show an ROI from your telematics investment.

Presented by: Mike McDonal, Saucon Technologies

Seminole III

10:00 AM - 10:50 AM

Join us in the interactive session as we discuss the difference between management-driven and market-driven organizations. Find out which one you are and which one you want to be.

Presented by: Tim Phillips, Spader Business Management

Brighton III/IV

10:00 AM - 10:50 AM

The digital landscape is constantly changing and those who don’t remain up to speed can get lost in the shuffle.  Which social media platforms are best for the transportation industry and how do I use them? How do I find an effective mailing list to reach prospects?  Is my email content engaging enough? During this session we will answer these questions and many more on the modern-day marketing strategy. 

Presented by: Andrea Racanelli, Marketing Consultant

Seminole I

11:00 AM - 12:00 PM

Hosted by Jay Campbell, journalist and co-founder of TheCompanyDime.com

Jay will lead a live discussion with frontrunners in corporate travel who will talk about what drives travel buyers to hire transportation pros. The conversation will cover everything from RFPs to risk management and technology.  

Discussion Participants:

Mike Boult is Senior Vice President of Corporate Sales for Travel Leaders, one of the world's largest travel companies. Mike oversees all growth and retention resources for Travel Leaders Corporate and leads the team delivering business travel support to Travel Leaders Network Associates. Prior to joining Travel Leaders five years ago, Boult held various executive-level roles including chief commercial officer at Lanyon, president and CEO of StarCite, founder and CEO of eCLIPSE Advisors (acquired by American Express) and senior advisor to GroundRez.

David McDonald is the Global Travel Manager at Hogan Lovells International, a law firm operating in 45 countries. David joined the company after serving as global travel and expense consultant for Suez Water Technologies, as SVP for travel and events at Bank of America, and as senior procurement manager for business services and travel at PwC. McDonald also has experience as an airline contracting consultant with BCD Travel's Advito as well as American Express. He has experience with all travel spend categories, including airlines, hotels, travel management services, travel technology, meals, meetings and ground transportation.

Seminole II

12:00 PM - 4:00 PM

Etess Arena

12:00 PM - 1:00 PM

Etess Arena

2:00 PM - 2:50 PM

With more and more potential customers looking online to book motor coaches and limousines, digital technology can put your business in front of the right eyes. Just ask Armir Harris—founder and CEO at charterUP—who can tell you how innovative technology will grow your company and connect you to more customers by meeting them where they are. Join us for this session and you will learn how transportation software enables you to capture more business and manage your fleet, faster and more efficiently than ever before.

Created with the industry’s wants and needs in mind, charterUP was founded as a transparent marketplace and booking platform. Harris pulls from more than 16 years of experience and expertise in the industry to lead charterUP and help operators keep their buses full, drivers busy, and clients happy.

Presented by: Armir Harris, charterUP

Very limited seating. Additional fee of $50 per Extreme or $100 for all four required. Sign up when registering

Etess Arena

3:00 PM - 3:50 PM

In an everchanging world of technology the landscape is constantly evolving. Organizations are being forced to rethink their email marketing strategy in order to ensure their lists contain accurate data, the content is captivating and the call to action collects the data necessary to know a lead’s interest level. Join us for this deep dive and you will have the opportunity to learn how to convert your prospects to customers with email marketing.

Presented by: Andrea Racanelli, Marketing Consultant

Very limited seating. Additional fee of $50 per Extreme or $100 for all four required. Sign up when registering.

 

Etess Arena

4:00 PM - 5:00 PM

The Solution Room is a powerful conference session, which will not only engage and connect attendees, but will also provide peer-supported advice on your most pressing problems. Come prepared with a problem or challenge you have for which you would like to receive peer advice. Attendees will be broken out into small groups. Each participant will have the same amount of time to explain his or her problem or challenge to the others at the table and receive advice and support.

Moderated by: Sarah Gazi

 

Brighton I/II



 

5:30 PM - 7:30 PM

Hosted by the exhibitors!

Open to everyone

Backstage Café/Whammy Bar, Hard Rock Hotel

Tuesday, November 5, 2019

8:00 AM - 4:00 PM

Registration Desk

9:00 AM - 9:50 AM

In this eye-opening technology session, Limo Anywhere, Gridd, and Livery Coach Solutions will sit down in a panel to discuss how technology has changed human behavior from the traveling public’s point of view. They will address how we can apply technology to our customer base to appease this behavioral change.

In addition, the tables will be turned. The tech industry will tell us their frustrations with us. Yes us! Not just in our industry but everywhere, technological advancements are sometimes hindered or delayed due to adopters fighting change.

Moderated by: Nicholas Kokas, Brentwood’s DET

Presented by: Sean Arena, Limo Anywhere; Chip Bowman, Livery Coach Solutions; Amir Zafar, Gridd Technologies

Brighton III/IV

9:00 AM - 9:50 AM

Join a personal demonstration of how to eliminate the learning curve of getting to know people, while providing a new perspective for the demands of any job position.

Presented by: Don Crosby, Global Behavior.com

 

Seminole I

9:00 AM - 9:50 AM

This panel of industry experts will present the audience with real customer service problems operators face every day. Then the audience will address “what would you do?” in a roundtable style session.

Moderated by: Robert Gaskill  ||  Presented by:  Nancy Vargas, DH2 Chauffeured Transportation; Wendy Kleefisch, Brevard Executive Limousine, Inc.; Christina Nguyen, Concierge Limousine; Renee Ferraro, ZBest Worldwide

Seminole III

10:00 AM - 10:50 AM

Today, uptime of your assets is more critical than ever. Find out how vehicle OEMs, as well as other components on your vehicles, can "speak" to you while on the road and predict mechanical failures causing customer service interruptions as well as costly towing and repair bills.

Presented by: Mike McDonal, Saucon Technologies

Brighton III/IV

10:00 AM - 10:50 AM

This session will define the difference between advertising efforts and marketing efforts. More importantly, attendees will learn how to partner with local media, charity groups and events to promote their business for free. The success of a limousine company is based on a sustained marketing effort that creates a familiarity of the business name. When the need arises for transportation, people will immediately think of the company name they have been exposed to the most.

Presented by: Jim Luff, LCT Magazine

Seminole III

10:00 AM - 10:50 AM

This workshop will provide a practical approach to basic budget preparation that can be used to plan for the future and as a benchmark for analyzing actual results.  We will cover fixed versus variable expenses to assist in more realistic budgets.
We will provide written guidance that participants will use for the workshop and can take with them. This will also be available after the session in electronic format for participants to receive via email.

Presented by: Tracy Fickett, BusBooks, LLC

Seminole I

11:00 AM - 12:00 PM

Join LCT Publisher, Sara Eastwood-Richardson, as she moderates a fiery session. This panel will be set in an open forum to discuss the way transportation is being transformed by disruption and where the new opportunities lie – how to stay relevant, grow and prosper in the new age of mobility (including micro-mobility).  We have a seat waiting for you!

In the Hot Seat:

Chris Jones, Canalys:  Chris leads the Intelligent Vehicle Service globally, which he established during his many years at Canalys Americas in Palo Alto, CA.  Chris’s focus is on identifying which features (driver assistance, safety, convenience, connectivity) are the key selling points and works directly with the global community of auto makers.

Adam Parken, Blacklane:  Adam began working at Blacklane in 2014.  He was formerly with Tekelec and Oracle.  Blacklane an app-based transportation model that targets the luxury market.  Their business is re-thinking the ‘virtual booking’ model by focusing in on the business traveler’s pain points and creating standards using technology and partnering with the owners of chauffeured services rather than the driver direct/TNC model.

Glenn Cook, Greater Orlando Limousine Association and Lake Nona Transportation:  Glen has spent decades in the C-suite of transportation sectors include luxury/limousine, shuttle and motorcoach.  He is currently serving on the board of directors for GOLA.  Glenn and the GOLA is working closely with the Florida Autonomous Vehicle program (FAV) in the state of Florida.  With the passage of HB 7027, Florida become the first state to legalize fully autonomous vehicles on public roads.  He holds a MBA from the University of Kentucky.

Matthew W. Daus, Esq. currently serves as Transportation Technology Chair at the City University of New York’s (CUNY) Transportation Research Center of The City College of New York, where he conducts research, and continues to be extensively published as an expert on ground transportation regulation and technology. As a CUNY Distinguished Lecturer for the past 9 years, he taught courses on transportation history, policy, sustainability, for-hire regulation and technology. Mr. Daus also continues to serve for the past 10 years as President of the International Association of Transportation Regulators (IATR), a non-profit educational and advocacy peer group of government transportation regulators from around the world promoting best regulatory and innovative practice. Commissioner Daus is the longest serving Chairman of the New York City Taxi and Limousine Commission (TLC), serving for 8 ½ years. Prior to his tenure as Commissioner, Mr. Daus served in executive and other positions in NYC government for almost 20 years at several agencies including as General Counsel to the TLC and the NYC Community Development Agency, as Special Counsel to the TLC and NYC Trade Waste Commission, as a NYC Human Rights Prosecutor, and as Commissioner of the NYC Civil Service Commission.  Mr. Daus is a partner and currently chairs the Transportation Practice Group at Windels Marx Lane & Mittendorf, LLP.

 

Moderated by: Sara Eastwood-Richardson, LCT Magazine

Seminole II

12:00 PM - 4:00 PM

Etess Arena

12:00 PM - 1:00 PM

Etess Arena

1:00 PM - 1:50 PM

In this in depth workshop, Don Crosby will help to unlock your behavior to prevent misunderstandings. Isn’t it time you understood why you do what you do? This session is a dynamic hour of demonstration guaranteed to exceed your expectation. Session fee includes assessment and copy of presenter’s book.

Very limited seating. Additional fee of $50 per Extreme or $100 for all four required. Sign up when registering.

Presented by: Don Crosby

 

Etess Arena

2:00 PM - 2:50 PM

Very limited seating. Additional fee of $50 per Extreme or $100 for all four required. Sign up when registering.

Presented by: Ken Poblano, Shift Processing

Etess Arena

3:00 PM - 4:00 PM

Etess Arena

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Testimonials

Kristen Carroll

This was our second year exhibiting at LCT East, and each experience was highly valuable. We made many meaningful connections, and the subsequent business that resulted from each show proved a great ROI as an exhibitor. Thank you for the opportunity!

-Kristen Carroll, CEO, The LMC Group, Manchester, NH

Travis Latham

At this point, it's all about making the fundamental aspects of our business better. As a result, we are looking forward to the ‘Habits of High Performing Organizations’ session because we have to improve on managing our business by the numbers."

-Travis Latham, Fellowship Fleet Limousine and Bus Company, Chicago

Douglas Rydbom

“LCT show's always seem amaze me with the education content. Fresh idea's and fresh face's are a plus to the industry.”

-Douglas Rydbom, Sr. Member, Premiere 1 Limousine, Middletown, PA

Bruce Heinrich

“LCT East hit it out of the park. Great networking, events and education. Definitely a can't miss show for Operators looking to learn and grow.”

-Bruce Heinrich, Founder & CEO, LEADER Chauffeur Services, Kansas City, MO

Rocky Ahmann

“Great to be able to see all of the great people in the industry in one place! Keep up the excellent work LCT!”

-Rocky Ahmann, Director of Sales, Limo Anywhere LLC, Dallas, TX

J.R. Garza

“Another great show well worth flying across the country to attend. Will be back next year!”

-J.R. Garza, Owner, Diamond Limousine & Sedan, Boise, Idaho

Christina Zanone

“This was my first time to an LCT East show.The intimacy of the show, helped me to interact with some who I've never had the opportunity to interact with before. I felt I made some very genuine and valuable connections at this particular show."

-Christina Zanone, Affiliate Manager, Beau Wine Tours & Chauffeur Services, Napa/Sonoma, CA

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