November 4-6, 2018 || Harrah's Resort Atlantic City

Education

Get ready for innovative, interactive education hand-crafted by the National Limousine Association (NLA)! We're wrangling up Campfire idea exchanges, staff, sales and customer service training, bus sessions, technology best-practices and roundtables. See below for more info or view the full packed schedule with networking and more here>>

Last updated: June 13, 2018

Sunday, November 4, 2018

2:40 PM - 4:20 PM

Avalon 11

This interactive workshop is targeted exclusively to company owners! We will discuss several strategic topics including how to cultivate leadership and create a positive and productive work environment. This workshop will be a combination of instruction and roundtable discussion so come prepared to engage and learn.

Presenters: Maurice Brewster, Mosaic Global Transportation; Mike Campbell, Grace Limousine

2:40 PM - 4:20 PM

Avalon 12

This workshop is targeted to employees of companies from dispatchers to managers! This highly interactive session will challenge your definition of what it means to provide fantastic service. Are you proactively engaging your customers or simply reacting to their needs? Attendees will leave feeling energized and ready to implement the 5 keys to service excellence: personalized attention, anticipating needs, under promising and over delivering, timely service recovery, and empowerment.

Presenter: Jamie Cooperstein, J. Cooperstein Hospitality Consulting, LLC

4:30 PM - 5:30 PM

Avalon 16

You will not want to miss this kick-off event featuring an all-star panel of experts. Our panel will be asked a series of “questions from a hat” submitted by members of the industry. No one knows what they will be asked and no one knows how they will respond. This Q&A is sure to be enlightening, entertaining, and unpredictable!

Welcome Address Presenters: Gary Buffo, National Limousine Association; Sara Eastwood-Richardson, LCT Magazine

Panel of Experts: Robert Alexander, RMA Worldwide Chauffeured Transportation; George Jacobs, Windy City Limousine; Tim Rose, Flyte Tyme Limousine  

Monday, November 5, 2018

9:00 AM - 9:50 AM

Avalon 9

In this informative session, experts will discuss questions concerning ELD compliance – What is and isn’t working? What would you have done differently? Is there something you should be focusing on now?

Moderator: Tom Holden, Rose Chauffeured Transportation

Panelists: JJ Keller, J.J. Keller & Associates, Inc.; Mike McDonald, Saucon Technologies

9:00 AM - 9:50 AM

Avalon 11

A strong fleet maintenance program is critical to a successful operation and a greater bottom line. This session will explore what it takes to create and/or enhance your program in order to increase asset availability, decrease maintenance costs, and increase vehicle utilization.

Panelists: Kevin Cronin, Above All/Boston Car Service; Mike Denning, Elegant Limousines

9:00 AM - 9:50 AM

Avalon 12

Join us for a collaborative session that is sure to foster idea-sharing and networking. In this session you and your tablemates will brainstorm solutions to navigate periods of peak demand.

Moderator: Andy Hernandez, CTA Worldwide Chauffeured Transportation

9:55 AM - 10:45 AM

Avalon 9

Fleet turnover decisions can make or break your financial success. In this session, two industry experts will guide you through the evaluation process required to assess when to make changes to your bus fleet.

Presenters: Dennis Lyons, DATTCO; Jim Morrison, ABC Companies

9:55 AM - 10:45 AM

Avalon 11

Join us for a collaborative session that is sure to foster idea-sharing and networking. In this session you and your tablemates will brainstorm strategies to build and execute a successful business plan starting in 2019.

Moderators: Doug Schwartz, Executive Limousine; Steve Qua, Company Car and Limousine

9:55 AM - 10:45 AM

Avalon 12

Join us for a collaborative session that is sure to foster idea-sharing and networking. In this session you and your tablemates will share forward-thinking ideas on delivering what customers want.

Moderators: Mike Fogarty, Tristar Worldwide Chauffeur Services; Tracy Raimer, Windy City Limousine

10:50 AM - 11:50 AM

Avalon 16

Inspirational speaker Chef Jeff knows what it feels like to be hungry, and he knows what it is to struggle. In this presentation he shares two decades of life lessons that he gained on his redemptive journey from drug dealer to TV celebrity chef to nationally acclaimed speaker. With his 12 inspiring and pragmatic street-smart recipes for success, audiences will discover their hidden business aptitudes, make life-changing decisions, and secure personal and professional success.

Speaker: Jeff Henderson, Award-Winning Chef and Bestselling Author

1:30 PM - 2:00 PM

Wildwood Ballroom

Set in a laid-back environment with a topic-driven hosted discussion, this is an excellent place to learn from your peers and connect with each other.

Presenter: Christina Nguyen, Concierge Limousine

2:30 PM - 3:00 PM

Wildwood Ballroom

Set in a laid-back environment with a topic-driven hosted discussion, this is an excellent place to learn from your peers and connect with each other.

Presenter: Christina Davis, LMC Group

3:30 PM - 4:00 PM

Wildwood Ballroom

Set in a laid-back environment with a topic-driven hosted discussion, this is an excellent place to learn from your peers and connect with each other.

Moderator: Lexi Tucker, LCT Magazine

4:10 PM - 5:00 PM

Avalon 9

Join us to garner insight into the best practices when selecting your insurance coverage and provider. The speakers will delve into the details of the captive insurance market and provide tips for keeping your premiums down while effectively managing risk.

Presenters: Matt Mushorn, Lancer Insurance Company; Michelle Wiltgen, National Interstate Insurance Company

4:10 PM - 5:00 PM

Avalon 12

Join us for a collaborative session that is sure to foster idea-sharing and networking. In this session you and your tablemates will brainstorm solutions to issues that affect you and your fellow operators.

Moderators: Jeff Canady, CLT Express Livery; Wendy Kleefisch, Brevard Executive Limousine, Inc.

Tuesday, November 6, 2018

9:00 AM - 9:50 AM

Avalon 11

Join us for a collaborative session that is sure to foster idea-sharing and networking. In this session you and your tablemates will brainstorm solutions to issues that affect you and your fellow operators.

Moderators: Ken Carter, Aadvanced Limousines; Joseph Reinhardt, Carolina Limousine

10:00 AM - 11:00 AM

Avalon 9

In this session we will explore the most impactful strategies to market your motorcoach business. Increase your company’s growth by taking your marketing messaging to the next level!

Presenters: Christian Riddell, Motorcoach Marketing Council; Brian Scott, Escot Bus Lines

10:00 AM - 11:00 AM

Avalon 11

Marketing is critical but doesn’t have to break the bank. Bill Faeth will share strategies on how to maximize your marketing dollars. He will also teach you free (yes, free!) solutions you should be taking advantage of.

Presenter: Bill Faeth, Limo University

2:10 PM - 3:00 PM

Avalon 9

Your clients are the foundation of your business’ success. This session will guide you in your efforts to maintain your current client base while also showing you tactics to win back former customers.

Presenters: Lenore D’Anzieri, Boston Coach; Jeff Nyikos, Leros Point to Point

3:10 PM - 4:00 PM

Avalon 9

Close out the show with this can’t-miss session! Learn how to engage ALL employees in your sales strategy through upselling, phone etiquette, best practices, and MORE!

Moderator: Nina Parson, Company Car and Limousine

Panelists: Michael Fridge, Audubon Limousine; Tracy Salinger, Unique Limousine, LLC

Contact Us:

(253) 983-0515

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Testimonials

Bruce Heinrich

“LCT East hit it out of the park. Great networking, events and education. Definitely a can't miss show for Operators looking to learn and grow.”

-Bruce Heinrich, Founder & CEO, LEADER Chauffeur Services, Kansas City, MO

Christina Zanone

“This was my first time to an LCT East show.The intimacy of the show, helped me to interact with some who I've never had the opportunity to interact with before. I felt I made some very genuine and valuable connections at this particular show."

-Christina Zanone, Affiliate Manager, Beau Wine Tours & Chauffeur Services, Napa/Sonoma, CA

Kristen Carroll

This was our second year exhibiting at LCT East, and each experience was highly valuable. We made many meaningful connections, and the subsequent business that resulted from each show proved a great ROI as an exhibitor. Thank you for the opportunity!

-Kristen Carroll, CEO, The LMC Group, Manchester, NH

Douglas Rydbom

“LCT show's always seem amaze me with the education content. Fresh idea's and fresh face's are a plus to the industry.”

-Douglas Rydbom, Sr. Member, Premiere 1 Limousine, Middletown, PA

J.R. Garza

“Another great show well worth flying across the country to attend. Will be back next year!”

-J.R. Garza, Owner, Diamond Limousine & Sedan, Boise, Idaho

Rocky Ahmann

“Great to be able to see all of the great people in the industry in one place! Keep up the excellent work LCT!”

-Rocky Ahmann, Director of Sales, Limo Anywhere LLC, Dallas, TX