November 3-5, 2019 || Hard Rock Hotel Atlantic City

Education

Get ready for innovative, interactive education hand-crafted by the National Limousine Association (NLA)! We're wrangling up Campfire idea exchanges, staff, sales and customer service training, bus sessions, technology best-practices and roundtables. See below for more info or view the full packed schedule with networking and more here>>

Last updated: July 8, 2019

Sunday, November 3, 2019

10:00 AM - 11:00 AM

This workshop will teach the basics of why every company should have written policies, procedures and practices. This session will include round table discussions of "best practices" in the areas of HR, chauffeur safety and customer service failures. Don’t miss a bonus presentation about child safety seats and developing comprehensive written policies. Attend and receive an editable policy manual to take away.

 

Presented by Jim Luff, LCT Magazine

11:10 AM - 12:30 PM

Attend this workshop and walk away with your business plan for 2020! We will cover everything you need to  get you on the path to success in the coming year: sales goals, sales growth plans, pricing, staffing plans fleet plans, advertising and marketing, and more!

Presented by: Kristen Carroll, The LMC Group; and Dave Verno, The LMC Group

12:40 PM - 2:20 PM

In this intensive workshop we will address customer service from start to finish, from the initial engagement of a client to continued engagement with the client following the experience, and everything in between.

Eric Weiss, Service Arts Inc.

1:30 PM - 3:30 PM

In this intensive bootcamp we will discuss marketing in four areas that may have the potential to expand your business: road shows, TNC partnerships, shuttle contracts, and FBO business.

Presented by: Sara Eastwood-Richardson, LCT Magazine

Monday, November 4, 2019

9:00 AM - 9:50 AM

This eye-opening session will take a look at the emerging leaders movement all over the world while also diving into how and why we need to add leadership, and the evaluation of, as a cornerstone of our business models. Leaders are empowered to make decisions but are you measuring and evaluating those decisions to ensure success? This session will show you how.

Presented by Anuj Patel, Pontarelli Companies

9:00 AM - 9:50 AM

In this session we will not only explore the evolution of technology within the chauffeured car sector, we will bring to light new disruptions entering into the mobility space which many say will also disrupt Uber and Lyft. We will also be confronting the elephant in the room after so many years for the first time to openly talk about ride-sharing companies in an educational format and sharing data from both a positive and negative perspective.

Presented by: Nicholas Kokas, Brentwood’s DET

9:00 AM - 9:50 AM

Now that you have installed your ELD learn what technology and services have been developed to take you to the next level of compliance monitoring.

Presented by: Tom Holden, Bus Advisors; Mike McDonal, Saucon Technologies

10:00 AM - 10:50 AM

With all of the data available from maintenance portals, hours of service, operational efficiencies and other KPIs , what data is important to your operation's success and how often do we need to review it ? Come learn from the experts as to how it all makes your operation more successful as well as show an ROI from your telematics investment.

Presented by: Mike McDonal, Saucon Technologies

10:00 AM - 10:50 AM

Join us in the interactive session as we discuss the difference between management-driven and market-driven organizations. Find out which one you are and which one you want to be.

Presented by Jim McCann, Spader Business Management

10:00 AM - 10:50 AM

The digital landscape is constantly changing and those who don’t remain up to speed can get lost in the shuffle.  Which social media platforms are best for the transportation industry and how do I use them? How do I find an effective mailing list to reach prospects?  Is my email content engaging enough? During this session we will answer these questions and many more on the modern-day marketing strategy. 

Presented by: Andrea Racanelli, Marketing Consultant

11:00 AM - 12:00 PM

Hosted by Jay Campbell, journalist and co-founder of TheCompanyDime.com

Jay will lead a live discussion with frontrunners in corporate travel who will talk about what drives travel buyers to hire transportation pros. The conversation will cover everything from RFPs to risk management and technology.  

 

Discussion Participants:

Mike Boult is Senior Vice President of Corporate Sales for Travel Leaders, one of the world's largest travel companies. Mike oversees all growth and retention resources for Travel Leaders Corporate and leads the team delivering business travel support to Travel Leaders Network Associates. Prior to joining Travel Leaders five years ago, Boult held various executive-level roles including chief commercial officer at Lanyon, president and CEO of StarCite, founder and CEO of eCLIPSE Advisors (acquired by American Express) and senior advisor to GroundRez.

David McDonald is the Global Travel Manager at Hogan Lovells International, a law firm operating in 45 countries. David joined the company after serving as global travel and expense consultant for Suez Water Technologies, as SVP for travel and events at Bank of America, and as senior procurement manager for business services and travel at PwC. McDonald also has experience as an airline contracting consultant with BCD Travel's Advito as well as American Express. He has experience with all travel spend categories, including airlines, hotels, travel management services, travel technology, meals, meetings and ground transportation.

1:00 PM - 1:50 PM

Nishant Aggarwal has disrupted the LEISURE travel market with a new concept in experiential tours.  Find out from this revolutionary how you can generate excellent revenue from this exploding market concept.  As all operators know, every bespoke tour has a transportation component.  Grow your revenues EASILY by creating partnerships in the  $1.2 billion luxury leisure market.

BlueWander matches affluent travelers directly with pre-vetted local DMC partners and provides a platform for them to communicate and transact. This ultimately leads to interactions and experiences that are more authentic, cuts cost by eliminating middleman - all through a frictionless digital-first interface.

Nishant is a serial entrepreneur who has been mentor for a startup incubator program, advisor to startups, a business school guest lecturer, speaker and panelist, and more. He is a member of the Forbes San Francisco Business. He is the founder of BlueWander, a company that is fundamentally changing how luxury leisure travel industry works.  Before starting BlueWander, he comes from a management consulting, software, product management, and startup background. He has a Master of Engineering Management degree from Dartmouth College and an undergraduate Engineering degree from Delhi Technological University, India.

 

Very limited seating. Additional fee required. Sign up when registering

Presenter: Nishant Aggarwal, BlueWander

2:00 PM - 2:50 PM

How This Once Homeless Refugee Built a Booming $12 Million Logistics Business:

The Albanian entrepreneur turned the Atlanta-based platform, Shofur, which books buses for events, into one of this year's fastest-growing companies. Shofur is #21 out of 5000 on Inc.'s fastest growing companies list.

 

Very limited seating. Additional fee required. Sign up when registering

Presenter: Armir Harris, Shofur

3:00 PM - 3:50 PM

In an everchanging world of technology the landscape is constantly evolving. Organizations are being forced to rethink their email marketing strategy in order to ensure their lists contain accurate data, the content is captivating and the call to action collects the data necessary to know a lead’s interest level. Join us for this deep dive and you will have the opportunity to learn how to convert your prospects to customers with email marketing.

Very limited seating. Additional fee required. Sign up when registering.


Presented by: Andrea Racanelli, Marketing Consultant

4:00 PM - 5:00 PM

The Solution Room is a powerful conference session, which will not only engage and connect attendees, but will also provide peer-supported advice on your most pressing problems. Come prepared with a problem or challenge you have for which you would like to receive peer advice. Attendees will be broken out into small groups. Each participant will have the same amount of time to explain his or her problem or challenge to the others at the table and receive advice and support.

Moderated by: Sarah Gazi

 

Tuesday, November 5, 2019

9:00 AM - 9:50 AM

In this eye-opening technology session, Limo Anywhere, Gridd, and Livery Coach Solutions will sit down in a panel to discuss how technology has changed human behavior from the traveling public’s point of view. They will address how we can apply technology to our customer base to appease this behavioral change.

In addition, the tables will be turned. The tech industry will tell us their frustrations with us. Yes us! Not just in our industry but everywhere, technological advancements are sometimes hindered or delayed due to adopters fighting change.
 

Moderated by: Nicholas Kokas, Brentwood’s DET

9:00 AM - 9:50 AM

Join a personal demonstration of how to eliminate the learning curve of getting to know people, while providing a new perspective for the demands of any job position.

Don Crosby, Global Behavior.com

9:00 AM - 9:50 AM

This panel of industry experts will present the audience with real customer service problems operators face every day. Then the audience will address “what would you do?” in a roundtable style session.

Moderated by: Robert Gaskill  ||  Presented by:  Nancy Vargas, DH2 Chauffeured Transportation; Wendy Kleefisch, Brevard Executive Limousine, Inc.; Christina Nguyen, Concierge Limousine; Renee Ferraro, ZBest Worldwide

10:00 AM - 10:50 AM

Today, uptime of your assets is more critical than ever. Find out how vehicle OEMs, as well as other components on your vehicles, can "speak" to you while on the road and predict mechanical failures causing customer service interruptions as well as costly towing and repair bills.

Presented by: Mike McDonal, Saucon Technologies

10:00 AM - 10:50 AM

This session will define the difference between advertising efforts and marketing efforts. More importantly, attendees will learn how to partner with local media, charity groups and events to promote their business for free. The success of a limousine company is based on a sustained marketing effort that creates a familiarity of the business name. When the need arises for transportation, people will immediately think of the company name they have been exposed to the most.

Presented by Jim Luff, LCT Magazine

10:00 AM - 10:50 AM

This workshop will provide a practical approach to basic budget preparation that can be used to plan for the future and as a benchmark for analyzing actual results.  We will cover fixed versus variable expenses to assist in more realistic budgets.
We will provide written guidance that participants will use for the workshop and can take with them. This will also be available after the session in electronic format for participants to receive via email.  

Presented by: Tracy Fickett, BusBooks, LLC

11:00 AM - 12:00 PM

Join LCT Publisher, Sara Eastwood-Richardson, as she moderates a fiery session. This panel will be set in an open forum to discuss the way transportation is being transformed by disruption and where the new opportunities lie – how to stay relevant, grow and prosper in the new age of mobility (including micro-mobility).  We have a seat waiting for you!

In the Hot Seat:

Chris Jones, Canalys:  Chris leads the Intelligent Vehicle Service globally, which he established during his many years at Canalys Americas in Palo Alto, CA.  Chris’s focus is on identifying which features (driver assistance, safety, convenience, connectivity) are the key selling points and works directly with the global community of auto makers.

Adam Parken, Blacklane:  Adam began working at Blacklane in 2014.  He was formerly with Tekelec and Oracle.  Blacklane an app-based transportation model that targets the luxury market.  Their business is re-thinking the ‘virtual booking’ model by focusing in on the business traveler’s pain points and creating standards using technology and partnering with the owners of chauffeured services rather than the driver direct/TNC model.

Glenn Cook, Greater Orlando Limousine Association and Lake Nona Transportation:  Glen has spent decades in the C-suite of transportation sectors include luxury/limousine, shuttle and motorcoach.  He is currently serving on the board of directors for GOLA.  Glenn and the GOLA is working closely with the Florida Autonomous Vehicle program (FAV) in the state of Florida.  With the passage of HB 7027, Florida become the first state to legalize fully autonomous vehicles on public roads.  He holds a MBA from the University of Kentucky.

Louise Miller, Areka Consulting:  Louise is an expert in business travel management.  She has spent more than 30 years in the sector and 20 of them in C- suite of  BCD Travel, a global TMC.  She has been featured in dozens of white papers and interviews.  Of  late,  Louise published an article in the Company Dime/BTN on Innovation in Ground Transportation.  Now, she is a managing partner at Areka, an independent consulting firm providing end-to-end solutions in travel management for Fortune 500 firms.

Moderated by: Sara Eastwood-Richardson, LCT Magazine

1:00 PM - 2:00 PM

In this in depth workshop, Don Crosby will help to unlock your behavior to prevent misunderstandings. Isn’t it time you understood why you do what you do? This session is a dynamic hour of demonstration guaranteed to exceed your expectation. Session fee includes assessment and copy of presenter’s book.

Very limited seating. Additional fee required. Sign up when registering.

Presented by: Don Crosby

Contact Us:

(253) 983-0515

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Testimonials

Christina Zanone

“This was my first time to an LCT East show.The intimacy of the show, helped me to interact with some who I've never had the opportunity to interact with before. I felt I made some very genuine and valuable connections at this particular show."

-Christina Zanone, Affiliate Manager, Beau Wine Tours & Chauffeur Services, Napa/Sonoma, CA

Bruce Heinrich

“LCT East hit it out of the park. Great networking, events and education. Definitely a can't miss show for Operators looking to learn and grow.”

-Bruce Heinrich, Founder & CEO, LEADER Chauffeur Services, Kansas City, MO

Douglas Rydbom

“LCT show's always seem amaze me with the education content. Fresh idea's and fresh face's are a plus to the industry.”

-Douglas Rydbom, Sr. Member, Premiere 1 Limousine, Middletown, PA

Kristen Carroll

This was our second year exhibiting at LCT East, and each experience was highly valuable. We made many meaningful connections, and the subsequent business that resulted from each show proved a great ROI as an exhibitor. Thank you for the opportunity!

-Kristen Carroll, CEO, The LMC Group, Manchester, NH

J.R. Garza

“Another great show well worth flying across the country to attend. Will be back next year!”

-J.R. Garza, Owner, Diamond Limousine & Sedan, Boise, Idaho

Rocky Ahmann

“Great to be able to see all of the great people in the industry in one place! Keep up the excellent work LCT!”

-Rocky Ahmann, Director of Sales, Limo Anywhere LLC, Dallas, TX

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