November 3-5, 2019 || Hard Rock Hotel Atlantic City

2019 Schedule

Last updated: June 18, 2019

Sunday, November 3, 2019

8:00 AM - 4:00 PM

Registration Desk

10:00 AM - 11:45 AM

This workshop will teach the basics of why every company should have written policies, procedures and practices. This session will include round table discussions of "best practices" in the areas of HR, chauffeur safety and customer service failures. Don’t miss a bonus presentation about child safety seats and developing comprehensive written policies. Attend and receive an editable policy manual to take away.

 

Presented by Jim Luff, LCT Magazine

10:30 AM - 12:30 PM

TBD

11:30 AM - 1:00 PM

TBD

12:30 PM - 2:15 PM

In this intensive workshop we will address customer service from start to finish, from the initial engagement of a client to continued engagement with the client following the experience, and everything in between.

TBD

1:00 PM - 4:00 PM

Bring your best chauffeur or dare to partake YOURSELF in this challenge! Be the biggest rock star in three different competition and vehicle categories. Fans are welcome to hang out and enjoy the fun!

 

Sponsored by Lancer Insurance

1:30 PM - 3:30 PM

TBD

2:00 PM - 3:30 PM

TBD

2:30 PM - 4:15 PM

In this workshop we will examine what it takes to become a high performing organization by diving into budgets and financial scorecards, year-to-date financial trends, organizational structures, work direction, and people development.

Presented by: Jim McCann, Spader Business Management
 

3:30 PM - 5:00 PM

Featuring an organized time structure that will allow you to practice and perfect your “elevator pitch” for gaining affiliate work, join us for one-on-one speed-networking. After this session, you will come away with actual referrals that will help build affiliate connections. This is the best time you will ever spend with a group of people who are also looking to propel their operations into the next level of success.

 

Sponsored by Chosen Payments

Facilitated by Jim Luff/LCT Editor

5:30 PM - 7:30 PM

OPEN TO EVERYONE – wear you best rocker gear!

 

Sponsored by Ford Motor Company

Hard Rock Hotel

9:00 PM - 10:30 PM

This event is sure to be sweet! Are you an operator under 40 years old who is looking to discuss the future of the luxury ground transportation industry with peers of a similar age? This networking “after dinner” event will provide you with a chance to meet with other young operators to share your concerns, ideas, and ambitions.   Must register through the KICK UP options on the registration form.  Free to the first 30 sign ups!  $25 dollars if you miss the cut off!

The Sugar Factory, Hard Rock Hotel

Monday, November 4, 2019

8:00 AM - 2:00 PM

Registration Desk

9:00 AM - 9:50 AM

This eye-opening session will take a look at the emerging leaders movement all over the world while also diving into how and why we need to add leadership, and the evaluation of, as a cornerstone of our business models. Leaders are empowered to make decisions but are you measuring and evaluating those decisions to ensure success? This session will show you how.

Presented by Anuj Patel, Pontarelli Companies

9:00 AM - 9:50 AM

In this session we will not only explore the evolution of technology within the chauffeured car sector, we will bring to light new disruptions entering into the mobility space which many say will also disrupt Uber and Lyft. We will also be confronting the elephant in the room after so many years for the first time to openly talk about ride-sharing companies in an educational format and sharing data from both a positive and negative perspective.

Presented by: Nicholas Kokas, Brentwood’s DET

9:00 AM - 9:50 AM

Now that you have installed your ELD learn what technology and services have been developed to take you to the next level of compliance monitoring.

Presented by: Tom Holden, Bus Advisors; Mike McDonal, Saucon Technologies

10:00 AM - 10:50 AM

With all of the data available from maintenance portals, hours of service, operational efficiencies and other KPIs , what data is important to your operation's success and how often do we need to review it ? Come learn from the experts as to how it all makes your operation more successful as well as show an ROI from your telematics investment.

Presented by: Mike McDonal, Saucon Technologies

10:00 AM - 10:50 AM

Join us in the interactive session as we discuss the difference between management-driven and market-driven organizations. Find out which one you are and which one you want to be.

Presented by Jim McCann, Spader Business Management

10:00 AM - 10:50 AM

TBD

11:00 AM - 12:00 PM

TBD

12:00 PM - 4:00 PM

TBD

12:00 PM - 1:00 PM

Etess Arena

1:00 PM - 2:00 PM

Very limited seating

Additional fee required

3:00 PM - 4:00 PM

Very limited seating

Additional fee required

4:00 PM - 5:00 PM

The Solution Room is a powerful conference session, which will not only engage and connect attendees, but will also provide peer-supported advice on your most pressing problems. Come prepared with a problem or challenge you have for which you would like to receive peer advice. Attendees will be broken out into small groups. Each participant will have the same amount of time to explain his or her problem or challenge to the others at the table and receive advice and support.

Moderated by: Sarah Gazi

 

5:30 PM - 7:30 PM

Hosted by the exhibitors!

Open to everyone

Hard Rock Hotel

Tuesday, November 5, 2019

8:00 AM - 2:00 PM

Registration Desk

9:00 AM - 9:50 AM

In this eye-opening technology session, Limo Anywhere, Gridd, and Livery Coach Solutions will sit down in a panel to discuss how technology has changed human behavior from the traveling public’s point of view. They will address how we can apply technology to our customer base to appease this behavioral change.

In addition, the tables will be turned. The tech industry will tell us their frustrations with us. Yes us! Not just in our industry but everywhere, technological advancements are sometimes hindered or delayed due to adopters fighting change.
 

Moderated by: Nicholas Kokas, Brentwood’s DET

9:00 AM - 9:50 AM

TBD

Tom Holden

9:00 AM - 9:50 AM

This panel of industry experts will discuss some tried and true methods of enhancing the customer experience while also walking attendees through some outside of the box tips and tricks to take a customer’s experience to a whole other level.

Moderated by: Robert Gaskill

10:00 AM - 10:50 AM

Today, uptime of your assets is more critical than ever. Find out how vehicle OEMs, as well as other components on your vehicles, can "speak" to you while on the road and predict mechanical failures causing customer service interruptions as well as costly towing and repair bills.

Presented by: Mike McDonal, Saucon Technologies

10:00 AM - 10:50 AM

This session will define the difference between advertising efforts and marketing efforts. More importantly, attendees will learn how to partner with local media, charity groups and events to promote their business for free. The success of a limousine company is based on a sustained marketing effort that creates a familiarity of the business name. When the need arises for transportation, people will immediately think of the company name they have been exposed to the most.

Presented by Jim Luff, LCT Magazine

10:00 AM - 10:50 AM

This workshop will provide a practical approach to basic budget preparation that can be used to plan for the future and as a benchmark for analyzing actual results.  We will cover fixed versus variable expenses to assist in more realistic budgets.
We will provide written guidance that participants will use for the workshop and can take with them. This will also be available after the session in electronic format for participants to receive via email.  

Presented by: Tracy Fickett, BusBooks, LLC and Peter Shelbo, BusBooks, LLC

11:00 AM - 12:00 PM

TBD

12:00 PM - 4:00 PM

Etess Arena

12:00 PM - 1:00 PM

Etess Arena

1:00 PM - 2:00 PM

Very limited seating

Additional fee required

3:00 PM - 4:00 PM

Very limited seating

Additional fee required

4:00 PM - 5:00 PM

Join LCT Publisher, Sara Eastwood-Richardson, as she closes out the Show with a fiery session. No topic, individual, or question is off limits!

Sara Eastwood-Richardson

Contact Us:

(253) 983-0515

LCT Magazine

Official Site

News, Money, Tech, & More

Visit lctmag.com

Testimonials

Bruce Heinrich

“LCT East hit it out of the park. Great networking, events and education. Definitely a can't miss show for Operators looking to learn and grow.”

-Bruce Heinrich, Founder & CEO, LEADER Chauffeur Services, Kansas City, MO

Christina Zanone

“This was my first time to an LCT East show.The intimacy of the show, helped me to interact with some who I've never had the opportunity to interact with before. I felt I made some very genuine and valuable connections at this particular show."

-Christina Zanone, Affiliate Manager, Beau Wine Tours & Chauffeur Services, Napa/Sonoma, CA

Douglas Rydbom

“LCT show's always seem amaze me with the education content. Fresh idea's and fresh face's are a plus to the industry.”

-Douglas Rydbom, Sr. Member, Premiere 1 Limousine, Middletown, PA

J.R. Garza

“Another great show well worth flying across the country to attend. Will be back next year!”

-J.R. Garza, Owner, Diamond Limousine & Sedan, Boise, Idaho

Rocky Ahmann

“Great to be able to see all of the great people in the industry in one place! Keep up the excellent work LCT!”

-Rocky Ahmann, Director of Sales, Limo Anywhere LLC, Dallas, TX

Kristen Carroll

This was our second year exhibiting at LCT East, and each experience was highly valuable. We made many meaningful connections, and the subsequent business that resulted from each show proved a great ROI as an exhibitor. Thank you for the opportunity!

-Kristen Carroll, CEO, The LMC Group, Manchester, NH

Sponsors