November 4-6, 2018 || Harrah's Resort Atlantic City

Speaker Biographies

Keynote Speaker

Jeff Henderson

Jeff Henderson

Award-Winning Chef, Bestselling Author

Jeff Henderson inspires with his emotional journey of redemption from the streets to the stove, sharing real-life strategies to help you achieve your dreams, no matter your stage of life. From humble beginnings in South Central Los Angeles, to life as an imprisoned drug dealer, and then as an award-winning celebrity chef and best-selling author, Jeff is a role model for anyone who needs the encouragement to reinvent their life. Since he discovered his passion and gift for cooking in the unlikeliest of places – prison – Jeff has completely turned his life around, and today serves as a popular and powerful voice for self-transformation. The creator of Food Network's reality series, The Chef Jeff Project, host of “Family Style with Chef Jeff,” and the star of the nationally syndicated series, Flip My Food with Chef Jeff, he is also the best-selling author of two books. From overcoming hardship to identifying one’s personal talents, Jeff reveals his hard-knock yet transformative life lessons and the secrets to rising above and realizing your potential. His dynamic and engaging presentations help audiences discover their hidden business aptitudes, make life-changing decisions, and gain a new foothold on the ladder to success.

Presenting: Keynote Session: If You Can See It, You Can Be It

Session Speakers

Robert Alexander

Robert Alexander

Founder & CEO, RMA Chauffeured Transportation

Robert Alexander’s involvement in the limousine business for the past 25 years has been diverse and rewarding. Some highlights include: testifying on Capitol Hill regarding issues that affect all limousine operators; serving as past chairman of the Limousine 20 Group and The Success Group; being a founding member and past president of the Washington Metropolitan Limousine Association; and being interviewed on national television regarding various safety issues and the impact of fuel prices. His company, launched in the basement of his parent’s house the summer following his college graduation, now has 250 employees, over 120 vehicles and supports a worldwide network of business, including a shuttle company, taxi cab company and gas/service station. Alexander currently serves as Treasurer of the National Limousine Association.

Presenting: Official Show Kickoff: Behind the Curtain: An Intimate Conversation With Legendary Industry Trailblazers

Maurice Brewster

Maurice Brewster

Founder & CEO, Mosaic Global Transportation

Maurice Brewster brings years of successful sales, sales management & entrepreneur experience to his position as Founder & Chief Executive Officer of Mosaic Global Transportation.  Under his leadership, Mosaic Global has grown significantly since its start in 2002, that the National Minority Supplier Development Council named Mosaic its National Supplier of the Year.   
Maurice has served as a Board Member of the Western Regional Minority Supplier Development Council in Oakland, California and Chairman of the Minority Business Enterprise Input Committee.  In 2011, Maurice formed a new Non-Profit Industry Group called the Minority Limousine Operators of America.  Their main function is to provide education & opportunities for minority limousine owners worldwide. In 2014, Mosaic Global Transportation was selected to visit The White House and meet with President Barack Obama to discuss the challenges that Minority Businesses face, when corporations of all sizes imposed unreasonable payment terms.
Prior to establishing Mosaic Global Transportation, Maurice has held several senior & management positions with DuPont, GTE, SPRINT & MCI.  He has a strong background in directing, building and managing successful sales teams in a variety of markets. Maurice holds a BS Degree in Business, with a Minor in Communications from the prestigious Lincoln University in Pennsylvania, where he graduated with honors.  He continued his studies at UCLA’s Anderson School of Management and graduated in 2009.

Presenting: Employee/ Owner Training Workshop: How To Be The Boss Everyone Wants to Work For: Inspire Your Team to Greatness!

Michael Campbell

Michael Campbell

President & CEO, Grace Limousine

Michael Campbell got his start in the limousine industry in the early 1990s washing Grace Limousine’s two-vehicle fleet and labeling envelopes for direct mail campaigns. Through high school and college, he worked summers as a full-time detailer and evening dispatcher, learning the finer points of the family business. He returned to the company in 2003 following a successful sales career and was selected to take on leadership of the company in early 2009 in the midst of the worst recession ever seen by the chauffeured transportation industry. Campbell responded quickly to the harsh economic realities, making decisive and responsible changes in order to turn the business around. In 2009, 2010 and 2011, Grace Limousine was chosen as New Hampshire Business Review’s Transportation Company of the Year and, in 2011, the company was chosen as the United States Small Business Administration’s Family-Owned Business of the Year.

Presenting: Employee/ Owner Training Workshop: How To Be The Boss Everyone Wants to Work For: Inspire Your Team to Greatness!

Ken Carter

Ken Carter

Owner, Aadvanced Limousines

Ken Carter is the owner of Aadvanced Limousines in Indianapolis, IN where he was born and raised. Ken graduated from Warren Central High School - class of 1999 and became an electrician, with knowledge in endless areas. When the opportunity to become self-employed was presented, he was up for the challenge. He left his full-time career as an electrician to begin raising a great team of chauffeurs, mechanics, and office staff that would soon become recognized as the best transportation company in Indianapolis. In the process, the company has grown from 1 to 33 cars in 12 years.

Presenting: Roundtable Session: Developing Retail Packages In Your Market

Jamie Cooperstein

Jamie Cooperstein

CEO, J. Cooperstein Hospitality Consulting, LLC

Jamie Cooperstein, a 2017 Billy Penn "Who’s Next Under 40” honoree, is elevating service excellence one employee at a time.  Jamie uses the principles of AAA “Five Diamond” service, which shaped her hospitality career, to motivate individuals to reach higher. Prior to opening her own consulting business, Jamie was the Director of Concierge Services for Madison Parke, a boutique property management firm, and played an integral role in implementing lifestyle services at their portfolio of luxury high-rises.  Jamie was also a Concierge at the AAA Five-Diamond award winning Rittenhouse Hotel and Condominiums in Philadelphia.  She is a former President of the Philadelphia Area Concierge Association and has obtained her Master’s degree in Tourism and Hospitality Management from Temple University.  When not working with private clients, Jamie also currently teaches a “Hotel Customer Service” course, that she designed, at Drexel University.

Presenting: Employee/ Owner Training Workshop: Five Keys to Service Excellence

Kevin Cronin

Kevin Cronin

President, Above All Transportation/ Boston Car Service

Kevin Cronin is President of Above All Transportation/ Boston Car Service. He founded Above All 29 years ago and previous to that was a certified mechanic for the Massachusetts Bay Transit Authority.  In 2015 he merged Above All with Boston Car Service to create one of the largest transportation companies in New England.  His very diverse fleet of over 80 vehicles includes sedans, suv's, executive vans, limos, mini buses, shuttle buses, limo buses, trolley's and now motor coaches.  He plays a major role in overseeing the fleet, maintenance and dispatch operations.  Above All/ Boston Car won the 2018 Operator of the Year and were named as the 2018 Fast 50 (#17) recognizing the 50 fastest growing private companies in Massachusetts.

Presenting: Concurrent Session: Fundamental Session: Keys to a Strong Fleet Maintenance System

Lenore D'Anzieri

Lenore D'Anzieri

Director, Travel Industry Partnerships, Dav El/ Boston Coach

Lenore D'Anzieri is a 29 year veteran in the corporate travel, tourism, meeting, and transportation industry. She worked to develop strategies for clients to reach and exceed their revenue and profit goals during her tenure as a consultant. Her continued participation in corporate travel helped her clients to infiltrate the marketplace helping her clients understand the buyer person of travel managers and supplier relations. Her proven track record encompasses the fields of customer service, account management, business development, analytics, strategy, sales and travel and expense management. At Dav El/Boston Coach, Lenore is responsible for building and maintaining travel industry partnerships around the globe. She is dedicated to educating the travel sector on the importance of duty of care as it pertains to legacy ground transportation vs TNC models. 

Presenting: Stop Client Turnover: How To Retain And Win Back Clients

Christina Davis

Christina Davis

HR Director, The LMC Group

Christina Davis is the HR Director for The LMC Group, a consulting firm specializing in human resources, operations, business development, social media and much more for the livery industry. With more than 20 years of HR experience, she continues to provide guidance, development, and training for organizations’ policies, procedures, and HR processes. Davis’ experience in a variety of industries allows her to draw from proven practices when consulting with her clients.

Presenting: Campfire Session: Ideas For Effective Employee Incentives

Mike Denning

Mike Denning

President, Elegant Limousines

Mike Denning is President of Elegant Limousines in Daytona Beach, FL. He started his professional career as an automotive technician 20 years ago. In 2006 Mike and his wife Marlo opened Elegant Limousines, A luxury Transportation and Wedding Service in Daytona Beach.
Mike stopped working full-time in a garage setting 3 years ago; however he still maintains their fleet and works side by side with his wife Marlo AKA The Boss, to grow their business. 
Mike has also created a YouTube channel called The Limo Garage and creates videos of his vehicle repairs. This has helped many operators see how certain repairs are done and also a mechanics secret for an easier way to maintain the fleet.

Presenting: Concurrent Session: Fundamental Session: Keys to a Strong Fleet Maintenance System

Bill Faeth

Bill Faeth

Founder, Inbound Marketing Agents

Bill Faeth founded Silver Oak Transportation in Nashville in 2008. After several years, Bill left the operational side of the limo industry to found Inbound Marketing Agents, an award-winning marketing agency specializing in serving the online marketing and sales needs of over 165 ground transportation companies globally. Bill has since become a nationally-recognized expert on business growth and development, entrepreneurship, and marketing. He has delivered keynotes and training seminars across the country to educate marketers and business owners about business growth. Inside of Limo University, Bill shares the tools, provides resources, and education to help limousine companies grow a more profitable business. Outside of the limo industry Bill has founded 23 startups, grew three to $30MM+ in revenue, and is a former golf professional.

Presenting: Concurrent Session: Digital Marketing Success On A Tight Budget

Andy Hernandez

Andy Hernandez

President, CTA Worldwide

Andy Hernandez is the President of CTA Worldwide and began his career at the age of 16 by washing the one sedan and one limousine his family owned. At age 20, Andy set aside a planned career in law enforcement to help grow his father’s small company. Starting in San Antonio, they grew the business to 50 vehicles and required a second office in Austin, Texas. Andy’s background affords him an insight to the industry from the perspective of large companies and the trials and tribulations of small two or three car shops. Andy’s passion for the livery business is greater than ever. There are new challenges for today’s operator to be sure, “but that’s what makes it fun” he says.

Presenting: Advanced Session: Roundtable Discussion: Strategies to Manage Your Overflow and "Spur" Your Company's Growth

Tom Holden

Tom Holden

Director of Operations, Rose Chauffeured Transportation

Tom Holden is Director of Operations, Rose Chauffeured Transportation. Tom started out as a part-time chauffeur and worked his way up the ranks to his current position. Tom has received The Dean Schuler Friend of the Industry Award in 2013 and is President of The Charlotte Regional Limousine Association. He also is a Board Member, and Safety and Education Chair, with the North Carolina Motor Coach Association. Rose has received the 2008 LCT Operator of the Year Award, 2015 LCT Charter Bus Operator of the Year Award, and named the 2014 Wake Forest University North Carolina Family Business of the Year.

Presenting: Concurrent Session: Bus Session: It's Not The Wild West Anymore- Are You ELD Compliant?

George Jacobs

George Jacobs

President, Windy City Limousine

George Jacobs is the President of Windy City Limousine, recognized as the Nation's fastest growing ground transportation service.  Windy City has been on Inc. 500/5000 Fastest-Growing Private Companies in America list five straight years. George previously owned and operated American Limousine before he sold his company to Carey International and took an executive role within the company. After seven years at Carey, George left to start Windy City Limousine. They brought on board an operating staff with over 100 years of experience and handpicked the best chauffeurs in the area. George is a five-time past president of the National Limousine Association and has won the LCT Operator of the Year with two different companies, most recently in 2016.

Presenting: Official Show Kickoff: Behind the Curtain: An Intimate Conversation With Legendary Industry Trailblazers

 

Wendy Kleefisch

Wendy Kleefisch

CEO, Brevard Executive Limousine

Wendy’s passion for helping people become successful entrepreneurs is a major motivator. Her personal platform is built on the premise of creating small changes in the world, while her business platform is creating unique branding and profit-driven business strategies. Wendy has 25 years in the limousine and Transportation industry and is the CEO of Brevard Executive Limousine and currently serves as the President of the Central Florida Livery Association Wendy is well known in her community and industry for giving back and lives for philanthropy. “It’s not what you got, it’s what you give” has always been her motto. 

 

Presenting: Concurrent Session: Roundtable: Creative Cost Cutting Ideas You Can Implement NOW!

Dennis Lyons

Dennis Lyons

Assistant Vice President, DATTCO

Dennis is Assistant Vice President of the Coach & Tour Group at New Britain, CT based DATTCO Inc.  A 3rd generation, family-owned business with over 2,000 employees, DATTCO has multiple offices, terminals and service facilities throughout New England.  Dennis has been in the passenger transportation business for over 30 years working in operations and executive management positions with small, intermediate and large carriers.  Today he oversees DATTCO’s operations, contract management and maintenance activities.  Throughout his tenure, he has been involved in fleet management, acquisitions and refurbishing.  Dennis is a former president of the Connecticut Bus Association and is active in the New England Bus Association, Massachusetts Bus Association, American Bus Association and International Motorcoach Group. 

Presenting: Concurrent Session: Bus Session: Out With The Old, In With The New: When To Buy, Sell, Or Trade Your Bus

Richard Malchow

Richard Malchow

Transportation Management Editor, J.J. Keller & Associates

Richard Malchow joined J.J. Keller & Associates, in the spring of 2013 as a transportation management editor. Rick’s areas of specialty are the Federal Motor Carrier Safety Regulations with an emphasis on fleet legalization, hours of service, vehicle inspections, and vehicle sizes and weights. Prior to joining the J.J. Keller team, Rick led teams in the transportation industry for 13 years as an operations manager, rating manager, and process improvement leader. In addition to being responsible for developing and updating content for existing materials and developing new products, Rick is a sought-after speaker for industry tradeshows, seminars, and webcasts.

Presenting: Concurrent Session: Bus Session: It's Not The Wild West Anymore- Are You ELD Compliant?

Mike McDonal

Mike McDonal

Product Director, Regulatory Compliance Saucon Technologies

Mike has been involved in the transportation industry 35 years. He began his career in the truck rental and leasing business serving in sales and operational capacities as well as Director of Safety roles for many of the company’s leasing clients. Mike also served as Director of Human Resources and Safety for a large hazardous materials carrier serving the east coast with 250 vehicles and 325 drivers. In 2005, Mike joined the motor coach industry and served as General Manager for a large motor coach operation in the Baltimore Washington corridor. Mike was responsible for the day to day operation of a 70 bus fleet to include drivers, training, dispatch, operations, vehicle maintenance and cleaning crew. As Director of Regulatory Compliance for Saucon Technologies, Mike is responsible for working with companies to implement and coordinate not only the hours of service regulations but all appropriate FMCA and OSHA regulations. Mike has presented at over 50 passenger carrier events in the last 2 years. Mike was awarded the Safety Professional of the Year by the Maryland Motor Truck Association in 2004. Mike has served as the Chairman of the Safety Management Council in Maryland. He has also served in leadership positions to include Chairman of the Bus Industry Safety Council as well as the International Motor Coach Group Safety Council and Driver Training Committees. Mike currently serves as past Chair of the Bus Industry Safety Council and is Chairing the new Bus MARC   Bus Maintenance and Repair Council.

Presenting: Concurrent Session: Bus Session: It's Not The Wild West Anymore- Are You ELD Compliant?

Matt Mushorn

Matt Mushorn

Vice President, Lancer Insurance- Limousine Division

Matt Mushorn is Vice President and Product Manager of Lancer’s Limousine Division as well as Lancer’s Car Rental and Vanpool Divisions. While primarily involved in supervising and managing his underwriting team, the 17-year Lancer veteran also has significant involvement with marketing, producer relations and policyholder services. Matt, who earned his Bachelor of Science degree from St. John’s University in Jamaica, NY, has authored several articles for limousine trade magazines and has served as presenter and panelist at many national, regional and state limousine industry conventions and seminars.

Presenting: Concurrent Session: Winning the Insurance Game: Selecting Insurance Options and Keeping Premiums Lows

Christina Nguyen

Christina Nguyen

Director of Operations, Concierge Limousine

Christina Nguyen is director of operations and affiliate relations for Concierge Limousine in Huntington Beach, California. A part of the luxury transportation industry for over 8 years, she graduated from California State University, Fullerton with a bachelor’s degree in Biochemistry, along with a minor in psychology as well as a minor in business. She got her start at Concierge working as a reservationist/dispatch and quickly rose through the ranks to become the right-hand woman at the company. Well known for her aptitude at forming strong relationships with her affiliates and can-do attitude, she sees every challenge she comes across as a chance to sharpen her business sense. 

Presenting: Campfire Session: How to Vet Affiliates

Jeff Nyikos

Jeff Nyikos

President, Point to Point

Jeff Nyikos is President of Leros Point to Point, a renowned and award winning global transportation company headquartered in Hawthorne, New York. Under Nyikos’ leadership, Leros Point to Point has won numerous industry awards including; Limo Digest 2008 Large Operator of the Year, Best of Westchester Magazine Award various years, and the Limousine , Charter & Tour Magazine 2010 Large Operator of the Year. LCT Magazine recently ranked Leros’ fleet the 7th largest in the country with a fleet of over 250 vehicles. Nyikos is currently on the board of GBTA’s local chapter in Westchester & Fairfield County.

Presenting: Stop Client Turnover: How To Retain And Win Back Clients

Steve Qua

Steve Qua

President & Founder, Company Car and Limousine

Steve Qua founded Company Car and Limousine in a small office housed in a spare bedroom in Chagrin Falls, Ohio in November of 1994 and joined the National Limousine Association the next day.  From humble beginnings, Company Car has grown to become one of the most respected Cleveland Limousine Services and named LCT Operator of the Year. Company Car has been an active member of the NLA and Steve is a past and current NLA board member and former Vice President.  Additionally, Mr. Qua is a Past Chairman of both the Limousine Success Group and the Chauffeured Success Group, the first and longest running twenty group in our industry.

Presenting: Concurrent Session: Fundamental Session: Roundtable Discussion: Mapping Out Your Business Plan to Maximize Future Success

Tracy Raimer

Tracy Raimer

Executive Vice President, Windy City Limousine

Tracy Raimer is an experienced transportation industry professional and business owner. She founded Your Private Limousine, Inc. (YPL) in 1996.  Her entrepreneurial spirit was strong, serving first as a chauffeur and driving her own vehicle.  Ms. Raimer co-founded Chicago’s Transportation Group, LLC (CTG) in 2011, a ground transportation management company that managed the day to day operations of other livery companies.  Recently, Ms. Raimer joined forces with Windy City Limousine & Bus Worldwide and now serves as their Executive Vice President. Ms. Raimer has been an active member of the Illinois Limousine Association (ILA) since 1998 and currently serves as president. Her past service includes seven years as president, four as vice president and seven years as a director.

Presenting: Concurrent Session: Advanced Session: Roundtable Discussion: Riding Towards the New Frontier: Innovating For the Next Five Years and Beyond

Tim Rose

Tim Rose

CEO, Flyte Tyme Limousine

Timothy Rose began his career in the limousine industry in 1984 with Garden State Limousine.  During his tenure there, Tim rose through the ranks to his eventual position serving as the Vice President and Chief Operating Officer.   While COO Tim was responsible for this company’s dynamic growth taking the company from $600,000 annual sales to over $30 million in sales before his departure in 1997. Tim joined Flyte Tyme Worldwide Transportation in Mahwah New Jersey in 1998 as a majority shareholder and assumed the ranks of President and Chief Operating Officer.  Since joining Flyte Tyme, Tim’s primary responsibilities included overseeing daily operations, evaluating growth potential and managing business growth.  During his tenure with Flyte Tyme Worldwide, Tim had been instrumental for developing and managing a 600% growth of revenue since joining the firm.  In 1999 Tim became the President of LANJ and held that position until 2014 and continues to serve on the board of directors. In December of 2016, Flyte Tyme was acquired by Addison Lee Group in one of the largest ground transportation acquisitions in decades.  Flyte Tyme has been designated as the US Global Headquarters for the Addison Lee Group, with Tim operating as the Chief Executive Officer for Addison Lee North America and overseeing the US Global Operations including the acquisition of Tri-Star Worldwide. Addison Lee Group with over $500M in annual revenues is the largest global full service provider of ground transportation in the world.

Presenting: Official Show Kickoff: Behind the Curtain: An Intimate Conversation With Legendary Industry Trailblazers

 

Tracy Salinger

Tracy Salinger

General Manager, Unique Limousine

Born into the family businesses and “officially” starting to work at age 14, Tracy Salinger is no stranger to the baby that is Unique Limousine.  Her first responsibilities were washing cars and answering phones.  Like many second generation kids, she worked instead of going to the school dance, football game or partying.  She also had cash in her pockets when others didn’t.  Tracy has worked her way up in the ranks, working in every department except for vehicle maintenance, and has been General Manager for a number of years.  This year, she has celebrated 30 years in the industry, continuing to help the company grow and evolve in this changing world.  She’s looking forward to seeing what the next 30 years brings! 

Presenting: Everyone Sells! From Chauffeur to Dispatcher- How to Turn Your Entire Team Into A Selling Machine

Doug Schwartz

Doug Schwartz

Owner, Executive Limousine

Doug Schwartz is the owner of Executive Limousine, which he founded in 1996. Doug is a long-time past president of the Long Island Limousine Association, and he remains on the board of directors. Last year, he was elected to the board of The National Limousine Association. Schwartz has been active in the limousine industry for many years as a leader, an advocate, and a regular presence at industry trade shows and events. He also is known for his many helpful instructional videos about various industry topics and the implementation of innovative technology solutions to ensure the highest levels of customer satisfaction.

Presenting: Concurrent Session: Fundamental Session: Roundtable Discussion: Mapping Out Your Business Plan to Maximize Future Success

Lexi Tucker

Lexi Tucker

Assistant Editor, LCT Magazine

LCT’s resident Millennial with a passion for grammar, Lexi Tucker is the assistant editor and social media manager for the magazine. She graduated summa cum laude from Loyola Marymount University in Los Angeles with a bachelor’s degree in English and Journalism. She also tutors high schoolers in English, reading, and writing, and prides herself on proper email communication with colleagues, clients, etc.”

Presenting: Campfire Session: Handling Drug Testing With Your Employees

Michelle Wiltgen

Michelle Wiltgen

Assistant Vice President, National Interstate Insurance Company

Michelle Wiltgen is Assistant Vice President and National Commercial Marketing Manager for National Interstate Insurance Company in Richfield, Ohio and has been with the company for over 25 years. Her responsibilities include marketing for National Interstate’s passenger transportation division including traditional and captive insurance programs. She also manages an internal professional development program at National Interstate and manages all captive program meetings for National Interstate and Vanliner Insurance, a subsidiary company. Michelle has been in the insurance industry for over 30 years. She has a BA in Management & Labor Relations from Cleveland State University and currently resides in Lake Worth, Florida.

Presenting: Concurrent Session: Winning the Insurance Game: Selecting Insurance Options and Keeping Premiums Lows

Mike Laffan

Mike Laffan

Senior Vice President East Coast Sales, ABC Companies

Mike Laffan is the Senior Vice President of the Eastern Region for ABC Companies. He joined the ABC Companies Coach Sales team in the New England Region in 2000. From 2003 to 2007, he worked as a DATTCO Sales Manager for school bus and cutaway dealership. In 2007, he began working for the Southwest Region, New Jersey, and New York sales division of ABC Companies. Laffan became the Vice President of Sales in the Northeast Region in 2010 and the Senior Vice President of the Eastern Region Sales in 2017.

Presenting: Concurrent Session: Bus Session: Out With The Old, In With The New: When To Buy, Sell, Or Trade Your Bus

Joe Reinhardt

Joe Reinhardt

Founder & CEO, Carolina Limousine & Coach

Joe Reinhardt is the CEO and Founder of Carolina Limousine & Coach based in beautiful Myrtle Beach, South Carolina. Originally from Syracuse, New York Joe’s background includes being a college and professional athlete later taking his competitive talent’s into corporate sales and management. After realizing a need for a premium Chauffeured Transportation company in Myrtle Beach, Carolina Limousine was born. Established in 2007 Carolina Limousine & Coach has evolved into one of the largest & most highly regarded transportation companies in South Carolina. Joe’s accolades include being named Myrtle Beach’s Best transportation company for 10 Consecutive years as well as being awarded LCT’s prestigious “Carla Boraday” Humanitarian of the Year award in 2016 for his support of the Myrtle Beach Boys and Girls Club. 

Presenting: Roundtable Session: Developing Retail Packages In Your Market

 

Michael Fridge

Michael Fridge

Vice President, Pelican New Orleans

Michael is the Vice President of PNO (Pelican New Orleans). This company is the representative brand for several respected New Orleans based companies including: Cajun Encounters, Audubon Limousine and Legendary Walking Tours. Under his direction, these businesses have grown considerably - with a strong presence throughout the city.

Michael is also the General Manager of Cajun Encounters. Holding a strong conviction to customer service and minimal impact on the environment, Cajun Encounters received the award of “Best Swamp Tour Operator in Louisiana” in 2017 and has every intention of keeping this title!  He is excited to also announce the completion of the new Cajun Encounters’ Pavilion - which will add to the customer experience.

With Michael’s stewardship, the group of companies continues to grow. This past Winter, the company opened Coterie Restaurant and Oyster Bar in the French Quarter, and Audubon Limousine has expanded its fleet of vehicles to keep up with the growth.

Michael contributes his time to the business community, serving on the Boards of GNOHLA, UNO HRT, and was recently appointed as the new President of SKAL. Personally, Michael is very involved with his local community and church. He is a member of the Board with the nonprofit organization – Giving Hope New Orleans. Michael lives on the Northshore with his wife, Heather, and their four children.

Presenting: Everyone Sells! From Chauffeur to Dispatcher- How to Turn Your Entire Team Into A Selling Machine

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Testimonials

Douglas Rydbom

“LCT show's always seem amaze me with the education content. Fresh idea's and fresh face's are a plus to the industry.”

-Douglas Rydbom, Sr. Member, Premiere 1 Limousine, Middletown, PA

Bruce Heinrich

“LCT East hit it out of the park. Great networking, events and education. Definitely a can't miss show for Operators looking to learn and grow.”

-Bruce Heinrich, Founder & CEO, LEADER Chauffeur Services, Kansas City, MO

Christina Zanone

“This was my first time to an LCT East show.The intimacy of the show, helped me to interact with some who I've never had the opportunity to interact with before. I felt I made some very genuine and valuable connections at this particular show."

-Christina Zanone, Affiliate Manager, Beau Wine Tours & Chauffeur Services, Napa/Sonoma, CA

Kristen Carroll

This was our second year exhibiting at LCT East, and each experience was highly valuable. We made many meaningful connections, and the subsequent business that resulted from each show proved a great ROI as an exhibitor. Thank you for the opportunity!

-Kristen Carroll, CEO, The LMC Group, Manchester, NH

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-J.R. Garza, Owner, Diamond Limousine & Sedan, Boise, Idaho

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