November 3-5, 2019 || Hard Rock Hotel Atlantic City

2018 Speaker Biographies

Keynote Speaker

Jay Campbell

Jay Campbell

Co-Founder, The Company Dime

The Company Dime co-founder Jay Campbell in 2004 created travel business newsletter The Beat, in 2006 co-founded Travel Procurement magazine and in 2010 integrated them into Northstar Travel Media's BTN Group. He served as editorial director until 2013. Jay made his travel industry media debut in 1993 at the Air Travel Journal of Boston while earning his undergraduate degree in journalism at Boston University.

Session Speakers

Sean Arena

Sean Arena

President, LimoAnywhere

Sean Arena's passion for travel and technology aligns perfectly with his role as President of Limo Anywhere. Having worked in the travel tech industry for 20 years, Sean's leadership experience spans Corporate Strategy, Product Management, User Experience, Marketing, Business Development, and Supplier Distribution. Over the past decade, Sean has led the design, development, and/or execution of over dozen strategic innovations that have collectively driven over $100M in shareholder and enterprise value.

Outside of the travel tech industry, Sean has held several Strategic Marketing positions in the Telecommunications, Utility Finance, and Pharmaceutical industries.  Sean holds an MBA and dual BBA degrees in Marketing and Management from Texas Christian University.

Kristen Carroll

Kristen Carroll

CEO & Founder, The LMC Group

Kristen Carroll is a Business Artist and the Founder and CEO of The LMC Group. A long-time business consultant, Kristen has worked with organizations of all different sizes and scopes, helping to select and manage top-tier talent, developing branding and marketing strategies, creating operational efficiencies, and laying the groundwork for secured and vibrant futures. Kristen had a vision for a new kind of company when she started LMC: a team of highly qualified and experienced members who had limitless potential as well as social awareness. Since its inception, The LMC Group has excelled in bringing value to areas such as human resources, finance, marketing, training, and operations for livery clients across the country. Kristen lends her experience and foresight to all segments of the industry. She calls herself a business artist because she brings the principles of art to the industry: vision, creativity, inclusiveness, innovation, and integrity.

Don Crosby

Don Crosby

Founder/ CEO, Global Behavior.com

Don Crosby is President/CEO of Global Behavior Companies and known as the “Behavioral Locksmith”.  Don is also the author of “The Why You Do” while hosting his weekly podcast, “Sound Behavior”.  His experience exceeds a 27-year track record for driving organizational change.

Don has a knack of getting to the “heart” of what’s going on with workplace challenges. With extensive experience in working with businesses, educational institutions, prisons, sports teams, and religious organizations, he brings a wealth of knowledge into his work.

Renee Ferraro

Renee Ferraro

Affliate Relations, Zbest Worldwide Transportation

Renee Ferraro has been in the Limousine Industry for 13  years, her title is an affiliate manager, she is now celebrating her fourth year anniversary with Zbest Worldwide Transportation, where she continues to grow in her field and can be found attending limousine trade shows representing her company. Renee’s love for her job is shown through her passion and dedication to her clients, and her worldwide affiliates.

Renee has an AS degree in Travel Marketing, from Broward college in Ft Lauderdale, started in the Airline business, moved to the Medical field and is now enjoying the Limousine Industry. She can be found volunteering for the Street Team at the LCT shows.

When she is not working she is busy with her family, Husband Mike, and sons Bailey, Who has  graduated the Fire Academy and  Nicholas who just graduated St Thomas Aquinas High school, and will be attending college in the Fall. Her Family is always on the go; whether they are drag racing, boating or fishing.

Renee’s affiliate relations and dedication will continue to progress in the rapidly growing worldwide limousine industry. Her welcoming smile and enthusiasm will help to deliver unsurpassed customer service in our growing industry.

Tracy Fickett

Tracy Fickett

Founder & CPA, Bus Books LLC

Tracy Fickett grew up within motorcoach family and her professional career has brought her full circle. As an experienced accountant, Tracy provides the ground passenger industry with her unique perspective of numbers.

 

Her specialty accounting company, BUSBooks, provides bookkeepers help with everyday accounting decisions, accounting structure to management, and organization to industry start-ups. She helps owners understand and benefit from tax rules. And she uses accounting best practices and her knowledge of the bus industry to help companies better plan and attain their goals.

Tracy is a licensed CPA and has earned MBA and BS in Accounting degrees from California universities. Tracy works alongside Peter Shelbo, a 30-year bus veteran and industry consultant.

Armir Harris

Armir Harris

CEO, Shofur

Armir Harris is an Atlanta-based startup CEO with an interest in disrupting the bus industry. By developing a transportation technology company, Armir was able to streamline the booking and quoting process of charter buses. Shofur handles thousands of requests on a weekly basis and utilizes AI & machine learning to optimize and significantly improve the customer experience in the charter bus industry. His system currently transports millions of passengers each year and coordinates with bus operators across 100+ locations in North America. In addition to building the largest bus reservation marketplace without investor funding, Armir and the Shofur team will begin to explore electric, self-driving buses to complement the work that is being done around autonomous vehicles by Google and other makers.

Shofur also launched line runs in Texas and California, which provided an alternative service to other low cost bus operators.

Tom Holden

Tom Holden

President, Bus Advisors

I have now lived in Charlotte, NC for the past 25 years, moving here from South Jersey in 1994.

I started my ground transportation career with Rose Chauffeured Transportation. I was the Director of Operations and General Manager. With my guidance, Rose grew from 1.2 million to over 10 million in sales. Rose added Motor Coaches nearly nine years ago. Before taking the management position, I was a part-time driver just looking to make a little weekend money. After being interviewed by Charles Tenney the consultant at the time, I was brought into the office to help grow the company.

For the last four years, I’ve had the opportunity to speak on panels and be the moderator of panels at the LCT Shows in Vegas and Atlantic City on Educational sessions. I am a contributing writer for LCT Magazine and on the magazine Board of Advisors.

This is what brought me to want to help more business owners and operators in both industries (Limousine and Motor Coach), so I decided to form a consulting company called Bus Advisors.

Jim Luff

Jim Luff

Contributing Editor, LCT Magazine

Jim Luff, former CEO of The Limousine Scene began his career in the industry as a private chauffeur in 1990. In 1993 he started as a chauffeur of the three-car company and later became a partner. He retired from the company in 2016 with 38 vehicles and 88 employees. Jim joined LCT Magazine in 2004 as a feature writer. Jim’s stories center on operations and marketing of with creative ideas and innovative thoughts.  He writes a weekly LCT blog and muses about daily life in the industry.  Jim operates a private consulting business assisting limousine companies in the development of employee handbooks, marketing and financial strategies.  He is the Marketing Manager for Chosen Payments, an industry credit card processor and serves as a facilitator for Driving Results, an industry focus group.

Mike McDonal

Mike McDonal

Product Director, Regulatory Compliance , Saucon Technologies

Mike has been involved in the transportation industry 35 years. He began his career in the truck rental and leasing business serving in sales and operational capacities as well as Director of Safety roles for many of the company’s leasing clients. Mike also served as Director of Human Resources and Safety for a large hazardous materials carrier serving the east coast with 250 vehicles and 325 drivers. In 2005, Mike joined the motor coach industry and served as General Manager for a large motor coach operation in the Baltimore Washington corridor. Mike was responsible for the day to day operation of a 70 bus fleet to include drivers, training, dispatch, operations, vehicle maintenance and cleaning crew. As Director of Regulatory Compliance for Saucon Technologies, Mike is responsible for working with companies to implement and coordinate not only the hours of service regulations but all appropriate FMCA and OSHA regulations. Mike has presented at over 50 passenger carrier events in the last 2 years. Mike was awarded the Safety Professional of the Year by the Maryland Motor Truck Association in 2004. Mike has served as the Chairman of the Safety Management Council in Maryland. He has also served in leadership positions to include Chairman of the Bus Industry Safety Council as well as the International Motor Coach Group Safety Council and Driver Training Committees. Mike currently serves as past Chair of the Bus Industry Safety Council and is Chairing the new Bus MARC   Bus Maintenance and Repair Council.

Christina Nguyen

Christina Nguyen

Director of Customer & Affiliate Relations, Concierge Limousines

Christina Nguyen is the vice president of Concierge Limousine in Huntington Beach, Calif. With the company for nine years, she was formerly the director of operations and affiliate relations. A graduate of California State University, Fullerton with a bachelor’s degree in biochemistry, along with a minor in psychology and business, she got her start at Concierge working as a reservationist/dispatch and quickly rose through the ranks to become the right-hand woman at the company. Well known for her aptitude at forming strong relationships with her affiliates and can-do attitude, she sees every challenge she comes across as a chance to sharpen her business sense. She enjoys being involved in the education of the industry and believes she will bring an outside-of-the-box way of looking at things to her session “What Would You Do? Handling Customer Service Problems In Real Time.”

Anuj Patel

Anuj Patel

Director Strategic Development, Pontarelli Companies

Anuj is currently the Director of Strategic Development at Pontarelli Companies in Chicago, IL and has been in this role for close to 4 years.  Before Pontarelli, he was the Director of Business Affairs at Windy City Limousine & Bus Worldwide in Chicago, IL.

Prior to moving to Chicago, he was the General Manager at Perfect Limo, Svc.  in Montvale NJ for close to 2 years.  Anuj entered the industry in a senior management roll during the start of the disruption and has fallen in love with the challenge of helping industry leading operators navigate through this historic time  He was a serial entrepreneur for most of his life before entering the industry.  Prior to ground transportation, he was heavily involved in education (Anuj was a gym teacher / athletic director in Southern California), the international real estate market, food franchise development, fashion, business consulting, large event production (He was a nightclub DJ from the age of 14-23), digital marketing and e-commerce ( He is a branding and marketing nerd).  Anuj has a proven record of developing business through improving sales and marketing processes throughout many industries and markets. He is a member of LCT Magazine’s Advisory Board and loves witnessing the rise of young leadership in our industry!  He truly believe that with the right leadership in place, anything is possible! Anuj believes that success is found through building relationships, awesome communication and the power of positive thinking.   He graduated from The George Washington University in 2004 with a degree in Business Administration, concentrating in International Business.  At GWU he was honored to be chosen to the Emerging Leaders Program (ELP) as a freshman.

Nancy Vargas

Nancy Vargas

CEO, DH2 Chauffeured Transportation

Chief Executive Officer Nancy Vargas has successfully provided ground transportation service in the entire New York Metro Area since 1995.  Thanks to Nancy’s innovative business strategies, DH2 Chauffeured Transportation has enjoyed continued growth with the diversification into corporate and government contracting. Nancy has expanded the business into new market segments such as MWBE contracts, airline crew shuttle, redevelopment projects and affiliate partnerships.  In 2016, through Nancy’s leadership, DH2 Chauffeured Transportation became MWBE Certified with The City of New York and since then holds a MWBE Certification with The State of New York and The Port Authority of New York and New Jersey.  She also holds the Small Business Enterprise Certification through The Port Authority.

An active business community leader, Nancy recently was awarded the 2019 Business Woman of the Year Award.  She is a Board Member of The JFK Rotary Club, Member of The JFK Chamber of Commerce and The Queens Chamber of Commerce.  She also is a Board Member of The Long Island Transportation Association and The Limousine Association of New York.  She proudly is a member of National Limousine Association and currently is Co-Chair of the Women Leadership Council.  She is also a member of The Limousine Association of New Jersey and The Central Florida Livery Association.

Nancy Vargas understands the value of giving back to her community and currently volunteers time at the USO JFK Center and dedicates time at a local women educational center to serve as a mentor.  She has been married for 25 years and has a 19 year old daughter and a beautiful maltese.  A native New Yorker, she currently resides in College Point, Queens.

Dave Verno

Dave Verno

Director of Finance , The LMC Group

LMC Finance Director Dave Verno is an experienced CPA with a demonstrated history of assisting privately held businesses and nonprofit organizations to meet their financial goals. Skilled in finance, accounting, budgeting and forecasting and with extensive knowledge of Generally Accepted Accounting Principles (GAAP) and the tax code, Dave is an experienced resource to augment and/or help manage your business’s financial needs. With nearly three decades of accounting experience that includes time in both public accounting and private industry, Dave’s background includes his work with a global public accounting firm, a large region public accounting firm, two publicly traded Fortune 500 companies, and most recently before deciding to launch his own consulting firm, was a partner for over ten years with a large regional public accounting firm.

 

A strong entrepreneurial professional with a Bachelor of Arts (B.A.) focused in Accounting from Thiel College, Dave grew up in Pittsburgh, Pennsylvania but has lived in New Hampshire for over 20 years. He currently resides in Newmarket, New Hampshire. Dave is a member of the American Institute of Public Accountants, the New Hampshire Institute of Public Accountants, and he serves on the board of directors of the Wentworth-Douglass Hospital Foundation. Dave is an avid outdoorsman and his hobbies include golf as a member of Cochecho Country Club, fly fishing, snowboarding, and hiking.

Eric Weiss

Eric Weiss

President, Service Arts, Inc.

Called "America's Service Guru" by CNN, The New York Times, The London Times and The Today Show, Eric Weiss started his career at age 17, apprenticing aboard the S.S. United States. After graduating from Boston University, he lived and trained in France for almost 8 years. In 1978 he enrolled at the Culinary Institute of America and was selected by Chef Roger Verge in 1979 to be the first American, full-time kitchen apprentice at his iconic, three star restaurant, Le Moulin de Mougins in Provence.

In 1985, Weiss was hired by Seagram Chateau & Estate Wines in New York City to represent a wine portfolio including Chateau Lafite Rothschild, Chateau Haut Brion and Chateau Petrus to an exclusive restaurant and hotel clientele. He continued there for twelve years and concomitantly, was sommelier at The “21” Club.

His consulting company, Service Arts, Inc. was founded in 1994 and began as a series of service workshops designed for the hospitality industry at the newly opened Four Seasons Hotel in New York City.  These led to a six month term as Service Expert on CNN’s Financial Network presenting such themes as, “How to get good service from a doctor, car mechanic or travel agent.”

In November of 1997 Weiss created and organized La Fete de la Casserole, where twelve bistros in New York City participated in a month-long festival promoting the flavors and comfort of casserole cookery. The event was featured on ABC News and in The New York Times.  In 1998, Weiss was asked by William Grimes, the New York Times restaurant critic at the time, to accompany him on a week-long dining expedition for a major article on service. In 2003, Mr. Weiss executed a three-month service improvement program at The West Point Military Academy and was featured in an extensive article in the New York Times.

Waldorf Astoria, Ritz-Carlton, Four Seasons, Trump, Orient Express, American Express, Goldman Sachs and many independent restaurants and hotels, both domestically and internationally have worked with Service Arts, Inc. Spanning a 15 year period, his expertise had been used by The White House in many areas, from wine selections, points of service and for suggestions of chefs. Additionally, Mr. Weiss has created a special event titled “The Harmony of the Senses,” an interactive presentation which has been featured at Lincoln Center, Steinway Hall, The Four Seasons Restaurant and the 92nd St. "Y" . It was selected by Barron Hilton to highlight The Conrad, Indianapolis opening and to kick off the “DreamCatcher” Weekend at the exclusive Yellowstone Club in Big Sky, Montana. The event initiated the Food and Wine Weekend at Silverleaf Club in Scottsdale and the 3 day opening of the Hilton Ft. Lauderdale Beach Resort.

His most current initiative is working with cities and counties in California to improve the quality of service throughout the city with hotels, restaurants, wineries, retail shops and independent services. The first week-long program began in Sonoma's Healdsburg in May of 2012. Six months later it was voted by Fodors as one of the ten top towns to visit in the United States. Mendocino County, Santa Monica, Monterey and Carmel-by-the-Sea quickly followed suit with similar programs.

Eric was selected as Hotel and Service Authority for TripSavvy.com and also wrote for Food Arts Magazine as their Service Correspondent.

Amir Zafar

Amir Zafar

CEO, GRIDD Technologies

Amir Zafar has over 25 years of experience in system integration and technology related ventures, ranging from developing systems for police & fire departments, CRM systems, financials systems and e-commerce integrations.

He founded GRiDD Technologies CA, Inc. in August 2011 in order to provide much needed connectivity solutions for the Chauffeur Driven Industry. In 2015, GNet was launched to solve a crucial and complex problem for the industry which was cross connectivity between transportation providers to serve their clients worldwide. Today, GNet is widely considered to be this industry’s most viable and only neutral platform connecting multiple software networks. GNet provides fleet visibility and real-time updates for farmed out rides worldwide thus broadening the reach and connectivity for affiliates and partners.

To date GNet has over 1,000 affiliate members worldwide and is proud to be integrated with multiple systems including (in alphabetical order): FASTTRAK, Hudson, LimoAnywhere, Limoconnect247, LimouERP, Livery Coach, SoundView Technologies, and Tandem as well as other popular networks and technologies such as, DANet, Karhoo, LimoLink, SummitQwest, and more coming soon.

He co-Founded AAXIS Commerce in 1998 – Providing Data integration, and eCommerce expert teams for specialized projects with fortune 1000 companies. AAXIS Commerce has offices in Los Angeles and Chengdu, China and staffs over 200 engineers.

Wendy Kleefisch

Wendy Kleefisch

Owner, Brevard Executive Limousine, Inc.
Nick Kokas

Nick Kokas

Vice President, Brentwoods Distinguished Executive Transportation
Jim McCann

Jim McCann

20 Group Facilitator, Spader Business Management
Andrea Racanelli

Andrea Racanelli

Marketing, Consultant

Chip Bowman

Director of Support, Livery Coach Solutions

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Testimonials

Douglas Rydbom

“LCT show's always seem amaze me with the education content. Fresh idea's and fresh face's are a plus to the industry.”

-Douglas Rydbom, Sr. Member, Premiere 1 Limousine, Middletown, PA

Christina Zanone

“This was my first time to an LCT East show.The intimacy of the show, helped me to interact with some who I've never had the opportunity to interact with before. I felt I made some very genuine and valuable connections at this particular show."

-Christina Zanone, Affiliate Manager, Beau Wine Tours & Chauffeur Services, Napa/Sonoma, CA

Kristen Carroll

This was our second year exhibiting at LCT East, and each experience was highly valuable. We made many meaningful connections, and the subsequent business that resulted from each show proved a great ROI as an exhibitor. Thank you for the opportunity!

-Kristen Carroll, CEO, The LMC Group, Manchester, NH

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