November 4-6, 2018 || Harrah's Resort Atlantic City

Speaker Biographies

Keynote Speaker

Jeff Henderson

Jeff Henderson

Award-Winning Chef, Bestselling Author

Jeff Henderson inspires with his emotional journey of redemption from the streets to the stove, sharing real-life strategies to help you achieve your dreams, no matter your stage of life. From humble beginnings in South Central Los Angeles, to life as an imprisoned drug dealer, and then as an award-winning celebrity chef and best-selling author, Jeff is a role model for anyone who needs the encouragement to reinvent their life. Since he discovered his passion and gift for cooking in the unlikeliest of places – prison – Jeff has completely turned his life around, and today serves as a popular and powerful voice for self-transformation. The creator of Food Network's reality series, The Chef Jeff Project, host of “Family Style with Chef Jeff,” and the star of the nationally syndicated series, Flip My Food with Chef Jeff, he is also the best-selling author of two books. From overcoming hardship to identifying one’s personal talents, Jeff reveals his hard-knock yet transformative life lessons and the secrets to rising above and realizing your potential. His dynamic and engaging presentations help audiences discover their hidden business aptitudes, make life-changing decisions, and gain a new foothold on the ladder to success.

Presenting: Keynote Session: If You Can See It, You Can Be It

Session Speakers

Jamie Cooperstein

Jamie Cooperstein

CEO, J. Cooperstein Hospitality Consulting, LLC

Jamie Cooperstein, a 2017 Billy Penn "Who’s Next Under 40” honoree, is elevating service excellence one employee at a time.  Jamie uses the principles of AAA “Five Diamond” service, which shaped her hospitality career, to motivate individuals to reach higher. Prior to opening her own consulting business, Jamie was the Director of Concierge Services for Madison Parke, a boutique property management firm, and played an integral role in implementing lifestyle services at their portfolio of luxury high-rises.  Jamie was also a Concierge at the AAA Five-Diamond award winning Rittenhouse Hotel and Condominiums in Philadelphia.  She is a former President of the Philadelphia Area Concierge Association and has obtained her Master’s degree in Tourism and Hospitality Management from Temple University.  When not working with private clients, Jamie also currently teaches a “Hotel Customer Service” course, that she designed, at Drexel University.

Presenting: Employee/ Owner Training Workshop: Five Keys to Service Excellence

Michael Campbell

Michael Campbell

President & CEO, Grace Limousine

Michael Campbell got his start in the limousine industry in the early 1990s washing Grace Limousine’s two-vehicle fleet and labeling envelopes for direct mail campaigns. Through high school and college, he worked summers as a full-time detailer and evening dispatcher, learning the finer points of the family business. He returned to the company in 2003 following a successful sales career and was selected to take on leadership of the company in early 2009 in the midst of the worst recession ever seen by the chauffeured transportation industry. Campbell responded quickly to the harsh economic realities, making decisive and responsible changes in order to turn the business around. In 2009, 2010 and 2011, Grace Limousine was chosen as New Hampshire Business Review’s Transportation Company of the Year and, in 2011, the company was chosen as the United States Small Business Administration’s Family-Owned Business of the Year.

Presenting: Employee/ Owner Training Workshop: How To Be The Boss Everyone Wants to Work For: Inspire Your Team to Greatness!

Maurice Brewster

Maurice Brewster

Founder & CEO, Mosaic Global Transportation

Maurice Brewster brings years of successful sales, sales management & entrepreneur experience to his position as Founder & Chief Executive Officer of Mosaic Global Transportation.  Under his leadership, Mosaic Global has grown significantly since its start in 2002, that the National Minority Supplier Development Council named Mosaic its National Supplier of the Year.   
Maurice has served as a Board Member of the Western Regional Minority Supplier Development Council in Oakland, California and Chairman of the Minority Business Enterprise Input Committee.  In 2011, Maurice formed a new Non-Profit Industry Group called the Minority Limousine Operators of America.  Their main function is to provide education & opportunities for minority limousine owners worldwide. In 2014, Mosaic Global Transportation was selected to visit The White House and meet with President Barack Obama to discuss the challenges that Minority Businesses face, when corporations of all sizes imposed unreasonable payment terms.
Prior to establishing Mosaic Global Transportation, Maurice has held several senior & management positions with DuPont, GTE, SPRINT & MCI.  He has a strong background in directing, building and managing successful sales teams in a variety of markets. Maurice holds a BS Degree in Business, with a Minor in Communications from the prestigious Lincoln University in Pennsylvania, where he graduated with honors.  He continued his studies at UCLA’s Anderson School of Management and graduated in 2009.

Presenting: Employee/ Owner Training Workshop: How To Be The Boss Everyone Wants to Work For: Inspire Your Team to Greatness!

Robert Alexander

Robert Alexander

Founder & CEO, RMA Chauffeured Transportation

Robert Alexander’s involvement in the limousine business for the past 25 years has been diverse and rewarding. Some highlights include: testifying on Capitol Hill regarding issues that affect all limousine operators; serving as past chairman of the Limousine 20 Group and The Success Group; being a founding member and past president of the Washington Metropolitan Limousine Association; and being interviewed on national television regarding various safety issues and the impact of fuel prices. His company, launched in the basement of his parent’s house the summer following his college graduation, now has 250 employees, over 120 vehicles and supports a worldwide network of business, including a shuttle company, taxi cab company and gas/service station. Alexander currently serves as Treasurer of the National Limousine Association.

Presenting: Official Show Kickoff: Behind the Curtain: An Intimate Conversation With Legendary Industry Trailblazers

George Jacobs

George Jacobs

President, Windy City Limousine

George Jacobs is the President of Windy City Limousine, recognized as the Nation's fastest growing ground transportation service.  Windy City has been on Inc. 500/5000 Fastest-Growing Private Companies in America list five straight years. George previously owned and operated American Limousine before he sold his company to Carey International and took an executive role within the company. After seven years at Carey, George left to start Windy City Limousine. They brought on board an operating staff with over 100 years of experience and handpicked the best chauffeurs in the area. George is a five-time past president of the National Limousine Association and has won the LCT Operator of the Year with two different companies, most recently in 2016.

Presenting: Official Show Kickoff: Behind the Curtain: An Intimate Conversation With Legendary Industry Trailblazers

 

Andy Hernandez

Andy Hernandez

President, CTA Worldwide

Andy Hernandez is the President of CTA Worldwide and began his career at the age of 16 by washing the one sedan and one limousine his family owned. At age 20, Andy set aside a planned career in law enforcement to help grow his father’s small company. Starting in San Antonio, they grew the business to 50 vehicles and required a second office in Austin, Texas. Andy’s background affords him an insight to the industry from the perspective of large companies and the trials and tribulations of small two or three car shops. Andy’s passion for the livery business is greater than ever. There are new challenges for today’s operator to be sure, “but that’s what makes it fun” he says.

Presenting: Advanced Session: Roundtable Discussion: Strategies to Manage Your Overflow and "Spur" Your Company's Growth

Tom Holden

Tom Holden

Director of Operations, Rose Chauffeured Transportation

Tom Holden is Director of Operations, Rose Chauffeured Transportation. Tom started out as a part-time chauffeur and worked his way up the ranks to his current position. Tom has received The Dean Schuler Friend of the Industry Award in 2013 and is President of The Charlotte Regional Limousine Association. He also is a Board Member, and Safety and Education Chair, with the North Carolina Motor Coach Association. Rose has received the 2008 LCT Operator of the Year Award, 2015 LCT Charter Bus Operator of the Year Award, and named the 2014 Wake Forest University North Carolina Family Business of the Year.

Presenting: Concurrent Session: Bus Session: It's Not The Wild West Anymore- Are You ELD Compliant?

Steve Qua

Steve Qua

President & Founder, Company Car and Limousine

Steve Qua founded Company Car and Limousine in a small office housed in a spare bedroom in Chagrin Falls, Ohio in November of 1994 and joined the National Limousine Association the next day.  From humble beginnings, Company Car has grown to become one of the most respected Cleveland Limousine Services and named LCT Operator of the Year. Company Car has been an active member of the NLA and Steve is a past and current NLA board member and former Vice President.  Additionally, Mr. Qua is a Past Chairman of both the Limousine Success Group and the Chauffeured Success Group, the first and longest running twenty group in our industry.

Presenting: Concurrent Session: Fundamental Session: Roundtable Discussion: Mapping Out Your Business Plan to Maximize Future Success

Doug Schwartz

Doug Schwartz

Owner, Executive Limousine

Doug Schwartz is the owner of Executive Limousine, which he founded in 1996. Doug is a long-time past president of the Long Island Limousine Association, and he remains on the board of directors. Last year, he was elected to the board of The National Limousine Association. Schwartz has been active in the limousine industry for many years as a leader, an advocate, and a regular presence at industry trade shows and events. He also is known for his many helpful instructional videos about various industry topics and the implementation of innovative technology solutions to ensure the highest levels of customer satisfaction.

Presenting: Concurrent Session: Fundamental Session: Roundtable Discussion: Mapping Out Your Business Plan to Maximize Future Success

Tracy Raimer

Tracy Raimer

Executive Vice President, Windy City Limousine

Tracy Raimer is an experienced transportation industry professional and business owner. She founded Your Private Limousine, Inc. (YPL) in 1996.  Her entrepreneurial spirit was strong, serving first as a chauffeur and driving her own vehicle.  Ms. Raimer co-founded Chicago’s Transportation Group, LLC (CTG) in 2011, a ground transportation management company that managed the day to day operations of other livery companies.  Recently, Ms. Raimer joined forces with Windy City Limousine & Bus Worldwide and now serves as their Executive Vice President. Ms. Raimer has been an active member of the Illinois Limousine Association (ILA) since 1998 and currently serves as president. Her past service includes seven years as president, four as vice president and seven years as a director.

Presenting: Concurrent Session: Advanced Session: Roundtable Discussion: Riding Towards the New Frontier: Innovating For the Next Five Years and Beyond

Christina Davis

Christina Davis

HR Director, The LMC Group

Christina Davis is the HR Director for The LMC Group, a consulting firm specializing in human resources, operations, business development, social media and much more for the livery industry. With more than 20 years of HR experience, she continues to provide guidance, development, and training for organizations’ policies, procedures, and HR processes. Davis’ experience in a variety of industries allows her to draw from proven practices when consulting with her clients.

Presenting: Campfire Session: Ideas For Effective Employee Incentives

Lexi Tucker

Lexi Tucker

Assistant Editor, LCT Magazine

LCT’s resident Millennial with a passion for grammar, Lexi Tucker is the assistant editor and social media manager for the magazine. She graduated summa cum laude from Loyola Marymount University in Los Angeles with a bachelor’s degree in English and Journalism. She also tutors high schoolers in English, reading, and writing, and prides herself on proper email communication with colleagues, clients, etc.”

Presenting: Campfire Session: Handling Drug Testing With Your Employees

Michelle Wiltgen

Michelle Wiltgen

Assistant Vice President, National Interstate Insurance Company

Michelle Wiltgen is Assistant Vice President and National Commercial Marketing Manager for National Interstate Insurance Company in Richfield, Ohio and has been with the company for over 25 years. Her responsibilities include marketing for National Interstate’s passenger transportation division including traditional and captive insurance programs. She also manages an internal professional development program at National Interstate and manages all captive program meetings for National Interstate and Vanliner Insurance, a subsidiary company. Michelle has been in the insurance industry for over 30 years. She has a BA in Management & Labor Relations from Cleveland State University and currently resides in Lake Worth, Florida.

Presenting: Concurrent Session: Winning the Insurance Game: Selecting Insurance Options and Keeping Premiums Lows

Matt Mushorn

Matt Mushorn

Vice President, Lancer Insurance- Limousine Division

Matt Mushorn is Vice President and Product Manager of Lancer’s Limousine Division as well as Lancer’s Car Rental and Vanpool Divisions. While primarily involved in supervising and managing his underwriting team, the 17-year Lancer veteran also has significant involvement with marketing, producer relations and policyholder services. Matt, who earned his Bachelor of Science degree from St. John’s University in Jamaica, NY, has authored several articles for limousine trade magazines and has served as presenter and panelist at many national, regional and state limousine industry conventions and seminars.

Presenting: Concurrent Session: Winning the Insurance Game: Selecting Insurance Options and Keeping Premiums Lows

Ken Carter

Ken Carter

Owner, Aadvanced Limousines

Ken Carter is the owner of Aadvanced Limousines in Indianapolis, IN where he was born and raised. Ken graduated from Warren Central High School - class of 1999 and became an electrician, with knowledge in endless areas. When the opportunity to become self-employed was presented, he was up for the challenge. He left his full-time career as an electrician to begin raising a great team of chauffeurs, mechanics, and office staff that would soon become recognized as the best transportation company in Indianapolis. In the process, the company has grown from 1 to 33 cars in 12 years.

Presenting: Roundtable Session: Developing Retail Packages In Your Market

Bill Faeth

Bill Faeth

Founder, Inbound Marketing Agents

Bill Faeth founded Silver Oak Transportation in Nashville in 2008. After several years, Bill left the operational side of the limo industry to found Inbound Marketing Agents, an award-winning marketing agency specializing in serving the online marketing and sales needs of over 165 ground transportation companies globally. Bill has since become a nationally-recognized expert on business growth and development, entrepreneurship, and marketing. He has delivered keynotes and training seminars across the country to educate marketers and business owners about business growth. Inside of Limo University, Bill shares the tools, provides resources, and education to help limousine companies grow a more profitable business. Outside of the limo industry Bill has founded 23 startups, grew three to $30MM+ in revenue, and is a former golf professional.

Presenting: Concurrent Session: Digital Marketing Success On A Tight Budget

Lenore D'Anzieri

Lenore D'Anzieri

Director, Travel Industry Partnerships, Dav El/ Boston Coach

Lenore D'Anzieri is a 29 year veteran in the corporate travel, tourism, meeting, and transportation industry. She worked to develop strategies for clients to reach and exceed their revenue and profit goals during her tenure as a consultant. Her continued participation in corporate travel helped her clients to infiltrate the marketplace helping her clients understand the buyer person of travel managers and supplier relations. Her proven track record encompasses the fields of customer service, account management, business development, analytics, strategy, sales and travel and expense management. At Dav El/Boston Coach, Lenore is responsible for building and maintaining travel industry partnerships around the globe. She is dedicated to educating the travel sector on the importance of duty of care as it pertains to legacy ground transportation vs TNC models. 

Presenting: Stop Client Turnover: How To Retain And Win Back Clients

Jeff Nyikos

Jeff Nyikos

President, Point to Point

Jeff Nyikos is President of Leros Point to Point, a renowned and award winning global transportation company headquartered in Hawthorne, New York. Under Nyikos’ leadership, Leros Point to Point has won numerous industry awards including; Limo Digest 2008 Large Operator of the Year, Best of Westchester Magazine Award various years, and the Limousine , Charter & Tour Magazine 2010 Large Operator of the Year. LCT Magazine recently ranked Leros’ fleet the 7th largest in the country with a fleet of over 250 vehicles. Nyikos is currently on the board of GBTA’s local chapter in Westchester & Fairfield County.

Presenting: Stop Client Turnover: How To Retain And Win Back Clients

Tracy Salinger

Tracy Salinger

General Manager, Unique Limousine

Born into the family businesses and “officially” starting to work at age 14, Tracy Salinger is no stranger to the baby that is Unique Limousine.  Her first responsibilities were washing cars and answering phones.  Like many second generation kids, she worked instead of going to the school dance, football game or partying.  She also had cash in her pockets when others didn’t.  Tracy has worked her way up in the ranks, working in every department except for vehicle maintenance, and has been General Manager for a number of years.  This year, she has celebrated 30 years in the industry, continuing to help the company grow and evolve in this changing world.  She’s looking forward to seeing what the next 30 years brings! 

Presenting: Everyone Sells! From Chauffeur to Dispatcher- How to Turn Your Entire Team Into A Selling Machine

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Testimonials

Rocky Ahmann

“Great to be able to see all of the great people in the industry in one place! Keep up the excellent work LCT!”

-Rocky Ahmann, Director of Sales, Limo Anywhere LLC, Dallas, TX

J.R. Garza

“Another great show well worth flying across the country to attend. Will be back next year!”

-J.R. Garza, Owner, Diamond Limousine & Sedan, Boise, Idaho

Christina Zanone

“This was my first time to an LCT East show.The intimacy of the show, helped me to interact with some who I've never had the opportunity to interact with before. I felt I made some very genuine and valuable connections at this particular show."

-Christina Zanone, Affiliate Manager, Beau Wine Tours & Chauffeur Services, Napa/Sonoma, CA

Douglas Rydbom

“LCT show's always seem amaze me with the education content. Fresh idea's and fresh face's are a plus to the industry.”

-Douglas Rydbom, Sr. Member, Premiere 1 Limousine, Middletown, PA

Bruce Heinrich

“LCT East hit it out of the park. Great networking, events and education. Definitely a can't miss show for Operators looking to learn and grow.”

-Bruce Heinrich, Founder & CEO, LEADER Chauffeur Services, Kansas City, MO

Kristen Carroll

This was our second year exhibiting at LCT East, and each experience was highly valuable. We made many meaningful connections, and the subsequent business that resulted from each show proved a great ROI as an exhibitor. Thank you for the opportunity!

-Kristen Carroll, CEO, The LMC Group, Manchester, NH